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Question

Wrong count of my account space.

  • May 27, 2025
  • 1 reply
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Wrong count of my account space. My account is empty, but in the settings it says I already used 9.5GB.

      1 reply

      C
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      Hi there, 

      Welcome to Box Community and I'm here to help!

      We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

      Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

      Thanks for posting! 

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