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Question

Folders that were unsynced are now deleted

  • May 27, 2025
  • 1 reply
  • 7 views

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Hi - I currently have an individual account, however the company i work for has a paid account. I unsynced some folders which I had access to but now I no longer have access online. Also people no longer have access on their desktop. 

Erin  

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Erin, 

Welcome to Box Community and glad to help! 

What steps did you take to unsync these folders? Also, can I confirm your Box version and Operating System? 

We'd love to further assist!