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Question

Unable to Add Team Member to Shared Box

  • May 27, 2025
  • 2 replies
  • 14 views

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Hello, I keep having trouble when I try to add a team member to a shared box. This message pops up. The person who I have been trying to add has tried to make a box account and was not allowed to. Please advise.pxf6-WMVfFHZSqoWBmbdLSDDw.png

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Sonnie, 

Welcome to Box Community and glad to help!

According to your error, you're inviting a deactivated user. Please be informed that collaboration works only with active Box users. 

Thanks for posting! 


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

How do you reactivate a user?