Hello, I keep having trouble when I try to add a team member to a shared box. This message pops up. The person who I have been trying to add has tried to make a box account and was not allowed to. Please advise.
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Hi Sonnie,
Welcome to Box Community and glad to help!
According to your error, you're inviting a deactivated user. Please be informed that collaboration works only with active Box users.
Thanks for posting!
How do you reactivate a user?
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.