Support Forum

Every time I try to upload I get "Account storage limit reached"

I received an invoice for Box which does not match my yearly subscription plan. There is no information on the invoice on where/how to submit payment and when I try to reply to the email it was sent from (collections@billing.box.com), the email gets bounced back.

My organization created an Individual Free Plan on box.com then we qualified for the Nonprofit Starter Plan via Techsoup on box.org but it looks like we can only get the nonprofit features if we create a new account. How do I change our account from the Individual Free Plan via box.com to Nonprofit Starter Plan via box.org?    

I accidentally deleted a profile and now when I try to readd the employee I get an error message that the "user email is invalid." Please help. Thanks.

I can't view this anymore. 

After logging out of my desktop Box and logging back in I am now missing lots of files and folders of my work? Can someone urgently advise as to where these may have gone and can they be recovered? ( I do hope so!) 

Need to set our own default preferences for the search bar? Right now,  I click the search bar and it is automatically set to search within the same folder.

Where is the receipt for the $900 i was billed?

A collaborator has provided me with a link to a directory containing a total of 67GB of data (files are 2-3GB/ea).  I've confirmed that I'm am able to start downloading the files to my local machine but it would be very inefficient to proceed this when when the data must end up on our remote server for analysis.  I have been unable to use wget or curl to successfully transfer files to our server.  I also tried rclone but this only allows me to see the contents of my free, personal Box account and not the files shared by my collaborator's link.  Can you tell me how to either use wget, curl, or similar tool to transfer the shared data or else how to make the shared files visible to rclone?

Hello, can I ask Box support to "run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size" ? I cleared all the files, but usage bar shows that I use 21GB... Thanks in advance. Petr

Hello, We had a malware attack and several of our files were appended with a ".mekwyk" extension. Since the Box desktop app was running on the infected PC, all these corrupted files were uploaded to Box. When the extension is deleted and the file is renamed, the file is still not workable. It appears that ".mekwyk" extension is a new file extension.  Is there anyway that we can restore from a specific point in time - say 12:30 PM Saturday, 21 Jan, 2023? Thanks 

I cannot make a folder on my account despite being a co-owner and editor, I have always been able to do this but it seems last week - my access has been affected. I can't see how I can solve this, can anyone help?

Hi guys,   I am wondering why my used storage space does not reduce when I delete data.   Can anyone help? Thx Martin

Hi All, I am not able to acess the link shared by the employer, once he has left the organization. Please let me know how to recover the same

Logs sent at 10:10 on Jan 23 Some files are synchronized to the client and some are not. What are the files that aren't syncing, and why aren't they syncing?

The system is showing I'm almost maxed out but TreeSize says the matching set on my desktop as less than 5G.  Will you please run the script I read about in these forums on my account.  Thanks! Jes

Is it possible to invite collaborators to share a folder (view and download only) but without being able to see the other collaborators?

Hello. I'm trying to send some links to the rest of my team in another states of USA so they can download some of the projects but when I hit the option "Preview and Download", won't allow me and says "DIRECT DOWNLOAD HAS BEEN DISABLED BY THE ADMIN OR OWNER OF THIS ITEM" but the thing is I am the owner and I never disabled this. So, how can I activate this option, because this problem is slowing us down with our work. 

this folder still not able to access , not sure if the restoration still on-going for missing folders?  

I deleted a file folder called Sophia Ramirez Reyes.  It is not in my trash. Can you help me to restore it?  thank you.   I would love if you would have an option for when people accidentally delete a folder that says, "are you sure you want to delete this" and the prompt stays  until someone responds with yes or no.  The 5 seconds to restore are not adequate for me to even recognize that I have deleted the item. thank you for any assistance.  Sheila Makler

I have been charged to my credit card for my account which I no longer want. How can we do this and have the transaction reversed   Ashley 

Hi team,  I'm wondering if I can buy the strongest box version for one month and then switch to the smaller one? in this case, I need Box Business Plus for just one month, and then I would switch to regular business - is that possible? Do I keep my files when my overpayment is terminated?

I plan to purchase unlimited storage. Does it already come unlimited or do I have to keep requesting space?

We have a Enterprise account, and we need to invite 3rd parties to their folders. Some will use the Box interface, and a free account works for them. Others prefer to use an FTP client like Filezilla. However, it seems that for FTP, the external user much themselves have a Enterprise Box account. Is this true? Instead of adding an extra user on our account and provisioning it to this third-party, could they themselves upgrade from Free (Personal) to, say, Business Starter or Personal Pro, which are more economical, and still benefit by being able to connect to us with Filezilla?Thanks.

I embedded a video on my website following the instructions in the article below. However, on some devices, the video didn't appear, and instead, the login screen for Box was displayed. If there is a reason for this issue and a solution, please let me know. https://support.box.com/hc/ja/articles/360043695434-%E5%9F%8B%E3%82%81%E8%BE%BC%E3%81%BF%E3%82%A6%E3%82%A3%E3%82%B8%E3%82%A7%E3%83%83%E3%83%88%E3%81%AE%E4%BD%9C%E6%88%90