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Question

Storage space issue

  • May 27, 2025
  • 2 replies
  • 11 views

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Please reset my storage space.  I'm getting storing space error message when uploading files in box but I only have 15 Ko used out of 10 GB.

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Daniel, 

Welcome to Box Community and glad to assist!

Looks like your storage count is correct. You can confirm it by logging in to  box.com> Account Settings> Storage Used. 

If you happen to still experience storage issue, please let us know in this forum. 

We'd love to further assist!


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

URGENT :I still have storage issue.  I bought a new plan with 100GB and it has not solve my problem. I only have 15Kb used.  I can't upload anything, I'm getting an error message saying I have reach out the maximum storage space.