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Question

Storage space issue

  • May 27, 2025
  • 2 replies
  • 93 views
C
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Please reset my storage space.  I'm getting storing space error message when uploading files in box but I only have 15 Ko used out of 10 GB.

    2 replies

    C
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    Hi Daniel, 

    Welcome to Box Community and glad to assist!

    Looks like your storage count is correct. You can confirm it by logging in to  box.com> Account Settings> Storage Used. 

    If you happen to still experience storage issue, please let us know in this forum. 

    We'd love to further assist!

    C
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    URGENT :I still have storage issue.  I bought a new plan with 100GB and it has not solve my problem. I only have 15Kb used.  I can't upload anything, I'm getting an error message saying I have reach out the maximum storage space.

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