We have an iMAc user getting error message that the function he is trying is disabled by the admin and we can't figure out what it is. He's trying to do the following

Default Folder X is an app that enhances all open/save dialogs in all applications on a Mac, so it can work with folders on the computer or shared (like Dropbox and Box). I need Box to be available in the app. 

Only thing I can think we have disabled is Box sync since we were told it didn't play well with Box drive and Box drive was supposed to updated to do the sync.