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Question

Deleting an ID from Enterprise

  • May 27, 2025
  • 1 reply
  • 8 views

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Hi, I have deleted a User. I am trying to add a different User instead - however, I'm getting an error message that their email is being used for another Enterprise, so I can't add them as a user, yet I cannot delete that info (I can't find it to delete). We do have one seat left, so I would like to add them as a User. Can you help me? Thank you.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Jack,

Welcome to Box Community and glad to help! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!