I am able to open some Box files in the desktop app, but others only in Excel online. I have Box Tools installed. I notice same with the ability to lock some files but not others. Some of these files I am author of but others not.
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Hi Tom,
Welcome to Box Community and glad to help!
You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so we could assist.
Thanks for posting!
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