Dear BOX Support Team,

I hope this email finds you well.

I am a BOX customer who has been using your services. Recently, I've encountered a problem while attempting to use BOX, and I am reaching out to seek assistance.

Specifically, I am trying to attach a file, similar to the video I have included as an attachment to this email. However, I have been unable to attach the file as intended. I'm quite puzzled as to why this functionality is not working as expected, and I would greatly appreciate it if you could provide insights into the underlying reason.

Furthermore, I kindly request that you address this issue promptly. The ability to attach files is crucial for my work, and I'm eager to have this matter resolved as quickly as possible.

I look forward to your prompt response and a swift resolution to this problem.

Thank you for your attention to this matter.

Sincerely,