Support Forum

Hi:  When I installed, dropbox gave me the option to use the C: or D: drive.  When I installed Box, that did not happen.  How can I switch  Box to use the D: drive?  I want to use my SSD  (C:) for critical projects, not storing lots of files in Box

Box is our Cloud-based hosting platform we have used for business for a number of years.  We have a customer's Service Agreement that dictates expectations of our cloud-based hosting supplier.  These are technical guidelines, many of which, I don't know how to address.  As a customer of Box, I need someone to review the guidelines and give feedback about compliance with those guidelines.  Who would I address this with?

I shared a link to our content to some of my co-workers and it took all of our licenses, I wanted them to be external users. 1.) How do I create external users and/or have them set up that way, and 2.) Is there a way to change managed users to external users?

Hello,   I'm using Box Drive version 2.18.117 on a Windows 10 PC. Since 3 weeks ago, I have this message in the Box icon Windows console: "Error updating  168 items". I found that in my https://app.box.com/folder/0 the files that I changed locally in my PC have not been updated in the cloud. Surprisingly he cloud is detecting which files I have recently opened (today) but not the ones I modified. Of course I tried to rebook the computer, log out and log in again, etc Thank you    

I cannot find a way to get support. I want my account CLOSED.

Hello,   A request came in for me to copy one user's data to another's folder.  It's quite large at about 60 GB.  I know how to do that but when it asks about the destination folder I can not find it in the search or browse menu.  I'm guessing because that folder has a private owner.  I am the admin and can logon as that person but then I can access the files that need to be copied.  Any ideas?

I had issues with file upload in box using the example provided in the documentation. I have a working solution now. My working solution uses a different url than the one provided in the document. Is the "https://api.box.com/2.0/files/content" url for uploading a file incorrect or broken?  This is the example provided in the documentation:  curl -i -X POST "https://api.box.com/2.0/files/content" -H "Authorization: Bearer REPLACE-WITH-BEARER-TOKEN" -H "Content-Type: multipart/form-data" -F attributes='{"name":"Contract.pdf", "parent":{"id":"REPLACE-WITH-FOLDERID"}}' -F file=@/Contract.pdf   This is the code that works:  curl -X POST https://upload.box.com/api/2.0/files/content -H "Authorization: Bearer REPLACE-WITH-BEARER-TOKEN" -H "Content-Type: multipart/form-data" -F attributes='{"name":"Contract.pdf", "parent":{"id":"REPLACE-WITH-FOLDERID"}}' -F file=@Contract.pdf

Hello Box team, I would like to know which account should I contract in order to be able to have acces to direct links for my files as I need to share them with a third party company that will be downloading them automatically on a daily basis. Personal Pro? Starter? Business? Business Plus? I currently have a personal free account and the link it generates doesnt work because it makes you go through the app. Thanks a lot!

As a Box Admin/Owner, is it possible to create a custom field on a user profile that only I can see and edit?   Thanks.

I am using Box for a semi-regulated activity and need to specifically test the features that I am using.  Is there a version number for the web application that is currently deployed?  The reason that I ask is that as new versions of Box are deployed they could invalidate the testing that I do, depending on what is in the release notes for that testing.  

When I download the following:  https://e3.boxcdn.net/box-installers/desktop/releases/win/Box-x64.msi from https://www.box.com/resources/downloads, the installer hangs.  After maybe 15 minutes, I get the attached message.  I click retry and the issue persists.  I also tried the 32-bit version in vain.  Any ideas why this might be happening?

I get this box message everytime I activate Box Sync, what does it mean? 

     Anyone have any Kotlin examples?  Copying java and importing into Android Studio and letting it convert the java to Kotlin is a tedious process.    Tom

I'm trying to use .net core 3, to invoke the Box REST API, to upload a small file.The .net core code is based on the information provided on: Upload a file.I haven't been successful so far, and all my attempts have resulted in a 400: Bad Request error. This is code snippet: var client = _clientFactory.CreateClient("box-upload"); var dto = new UploadFileContent() { attributes = new UploadFileContentAttributes() { name = fileDto.file.FileName, parent = new UploadFileContentParent() { id = fileDto.folderId } } }; var content = new MultipartFormDataContent(); content.Headers.ContentType = MediaTypeHeaderValue.Parse("multipart/form-data"); var jsonContent = new StringContent(JsonConvert.SerializeObject(dto), Encoding.UTF8, "application/json"); jsonContent.Headers.ContentType = new MediaTypeHeaderValue("application/json"); content.Add(jsonContent, "attributes"); if (!string.IsNullOrWhiteSpace(token)) client.DefaultRequestHeaders.Authorization = new AuthenticationHeaderValue

Hello, I'm working on the design of an application and wish to use Box for content management. This application will have multiple organizations as users and then each organization will have its own users. I would like for each organization to be associated with its own Box enterprise so that each individual organization's content will be segregated from that of other organizations within Box. Is this possible with the Box APIs? If so how would I go about setting up and using such an architecture as my developer account seems to be associated with only one enterprise?

Greetings For a Box app, I wish to add multiple OAuth Redirect URIs. This is possible when configuring an app on Google and Dropbox. Is it possible with Box through its App Developer Console? The benefit of having one App with multiple OAuth Redirect URIs allows us to re-use the same app id/secret and just control URI in an app.  When making an authentication request, provide parameter request_uri  and client_id (referring to the app with the multiple redirect URIs) to choose which pre-registered URI to use. Otherwise, we have to make multiple Apps, each with only one OAuth Redirect URI. Google can add multiple OAuth Redirect URIs:Google's Developer App, OAuth Redirect URIsDropbox can add multiple OAuth Redirect URIs:Dropbox's Developer App, OAuth Redirect URIsBox appears can only add one OAuth Redirect URI:Box's OAuth Redirect URI Thank you, appreciate any assistance

I was getting an exception An exception of type System.IO.FileNotFoundException occurred in Box.V2.dll but was not handled in user code Additional information:   Could not load file or assembly 'System. Runtime, Version=4.0.10.0, Culture=neutral, Public Key Token=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.   This exception occurred when i was creating a client using the Box Client class. the following is the code I also updated the box.V2.sdk from git and also tried reinstalling this api in the nugget packages in visual studio 2015 but still this exceptio occurs.The following is the peice of code is below   var config = new BoxConfig(BoxClientId, BoxSecret, new Uri("http://localhost"));var session = new OAuthSession(access_token, refresh_token, 3600, "bearer");client = new BoxClient(config, session); Can anyone please suggest me a solution

I have to "Add a Place" within Office for Box every time I restart my computer (see link to Box Support site below with instructions). Note my organisation doesn't allow SSO and I'm signing in using a username, password and 2FA. Is this standard behaviour? It's frustrating to have to add Box as a place at least every day. https://support.box.com/hc/en-us/articles/5954058378899-Guide-to-enabling-coauthoring-in-Box-for-Microsoft-Office#:~:text=Feature%20Enablement,specific%20operating%20system

Under my Account Settings/Notifications I have no notification emails checked however I continue to receive emails daily "Your daily login activity summary from Box...." detailing other users login activity. How can I turn this off or can support fix it? Thanks.

I am getting this error message, but I have enough space. How can this be fixed today?

My account storage does not seem to be loading properly. As a result, I am unable to upload files. Please fix this.

Hi, I am working on Box sign document using tags by following the below document. https://support.box.com/hc/en-us/articles/4404085855251-Creating-templates-using-tags. When I send the document to myself for testing after putting the pre filled tags it doesn't render the format what you mentioned in the document rather it appears like this only '[[t|0   Customer Name   ]]'. Where I am looking forward to achieve as per the screenshot I put below. Does pre filled tags also needs API? Thanks in advance.

I have an account created with my work email that I need to have added to my company's enterprise account. Please let me know what I need to do to complete this task. Thanks!

I'm getting the following message in "Box Problem Items": "This folder was deleted on Box but cannot be deleted on your machine because there are unsynced files in it. Suggestion: Move the files to another location." I have no idea where that folder is on my machine. The folder is a subfolder and there are several subfolders with the same name. How can I locate it or get rid of this message?  

Have been using box for a long time - today it is no longer sending invite emails as i have tried to create a new user, and no invite email is recieved, it doesnt go into spam etc - it just doesnt ever appear in the inbox   can you please help?