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Question

Storage Limit Exceeded

  • May 27, 2025
  • 1 reply
  • 11 views
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Hi,

I am syncing data with the Box cloud via rclone. Now every upload results in a "storage limit exceeded" error, and the web interface shows all of my 10 GB space as occupied, but my directories actually only have a size of about 4 GB in total. Please resolve this inconsistency to allow further uploads to the cloud.

Kind regards,

Jörg

 

    1 reply

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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025
    Hi Dr. Jörg,  

    Welcome to Box Community and glad to help! 

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

    Should you experience the same issue in the future, please let us know,

    (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

    Thanks for posting!


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