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Question

Startup configuration loop

  • May 27, 2025
  • 1 reply
  • 12 views

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After an update, once box opens there is a messaging Windows Configuring Box, it loads, asks to restart, computer reboots, same message, this is a loop

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No change after uninstall, delete all directories and registry reboot + re-install

Next day Box will work normally, then after a reboot or day after the looping happens again. Happening intermittently on a handful of devices, unsure how many are effected.

Version 2.35.97


Any guidance appreciated 

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Eliza, 

Welcome to Box Community and glad to assist! 

Let me create a new case and a member of our team will be in touch, please keep an eye out. 

Thanks for posting!