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Question

Storage space not reclaimed after

  • May 27, 2025
  • 1 reply
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Hello! I need to get in touch with someone because the my Box account will not reclaim storage space even after files have been deleted and the trash has been emptied. There are almost no files in it, but it says 30 GB of 30 used. Other forums say to contact support but this is the closest I can get. 

    1 reply

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    Hi Erin, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

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