Skip to main content
Question

Storage display status (trash can is empty)

  • May 27, 2025
  • 1 reply
  • 71 views
C
Forum|alt.badge.img

Storage information is incorrect
I'm not using capacity
The specified capacity does not increase even if the file is deleted

    1 reply

    C
    Forum|alt.badge.img
    Hi there,  

    Welcome to Box Community and glad to help! 

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

    Should you experience the same issue in the future, please let us know,

    (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

    Thanks for posting!

    Terms of ServiceAccessibility statement