Skip to main content

Storage information is incorrect
I'm not using capacity
The specified capacity does not increase even if the file is deleted


Hi there,  


Welcome to Box Community and glad to help! 


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.


Should you experience the same issue in the future, please let us know,


(https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).


Thanks for posting!


Reply