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Question

I cannot access any of my files in box.

  • May 27, 2025
  • 5 replies
  • 14 views
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Nothing will open or download! Please help! I need these files this morning!!

    5 replies

    C
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    • community-manager
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    • Known Participant
    • 34746 replies
    • May 27, 2025

    I am having the same issue. 

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Me too!!  What the hey???  Need my files now.

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Where is the number to call Support?  Is it all AI now?

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    • community-manager
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    • Known Participant
    • 34746 replies
    • May 27, 2025

    All good now.  Thank you!!

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi Melissa, 

     

    Welcome to Box Community and glad to help! 

     

    We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

     

    Thanks for posting!


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