Support Forum

HelloIn my Box account I have a lot of pictures and mostly I prefer to use the thumbnails view on my file explorer. But even if Box lists all my files and I can open them no thumbnail is created when I enable this view. The issue occurs with Windows file explorer as well as thirty part apps, like FreeCommander or Directory Opus and for all folders. All files are marked with a small cloud icon and this makes me think if they are not really downloaded but only "cached". I have another computer with the same Box account configured and on this 2nd machine everything works normally: files are not marked with the cloud icon and thumbnails are regularly created. Any idea about what's wrong?

Box Drive squeezes local drives. All accessible Box files appear to have been downloaded to your local drive. Therefore, about 100GB of local drive is consumed. Is it possible to delete Box file data only on the local drive? I tried to log out, but I couldn't reduce the capacity.  

Given a read-only public share:https://app.box.com/file/863575635687?s=1wjinjb1jf5gmukqzkrkxcqkrtkr5o2hWe need to access this via Ajax request, but your server provides no CORS header.Would like to see Access-Control-Allow-Origin: *or a way to whitelist domains on file sharing, same as your App/API service offers.Help?

Hi Team, previously there is no issue with me to access this one folder that contained all my critical working file. Suddenly today, the folder disappear from my box drive and I cant access the link online.  For your info, Im the Co Owner of the folder. Tried to find the file from Bin/Trash, but seems not there. Are you able to help to retrieve back the file? as it really important.

In SSO with AzureAD, when renewing a certificate to be uploaded to Box, does it matter which format [.cer] [.pem] is used? Is there a format specification?

Hi,  I can't seem to find a way to bulk-delete managed users via the CSV file, I leave the names to be deleted off the updated CSV, and the update never takes place. Any ideas?   Thanks

Hi, I added a collaborator to a box app that I had created but the collaborator is not showing up in the app's user page under 'Collaborators'   However, the app does show up in the collaborator's account but none of it's contents (documents) are showing up in the collaborator's account.   Any help is appreciated. Thank you!  

Hi, this is another post about the Windows 10 Box desktop file recycling issue described in this thread, which has not received any resolution from Box Support. To reiterate, in the past, using Box desktop in Windows 7, when deleting a file from the 'Box Sync' folder, the user is notified that the file will be moved to the Windows Recycle Bin, which enables the user to restore that file to their Box Sync folder from the Recycle Bin if they choose. Using Box desktop in Windows 10, and deleting a file from the 'Box' folder, the user is warned that the file will be permanently deleted from the Windows OS, and no option to move to the Recycle Bin is available. Comparing the two OS implementations of Box desktop, it seems that in Windows 7, the 'Box Sync' fol

Is it possible? Googled and came out to map network drive to https://dav.box.net/dav/ but it doesn't work on me. Does it work for others?  Is box drive the only way? 

I am retiring and want to transfer ownership of the entire BOX to someone else. I have read through numerous links and I still don't see a straightforward process for doing this at a top level. Help.

Is it possible to disable a user in SSO but delete their Box account?  It's not typical to delete a user account in the Life Sciences industry.  If our business process is to never delete a user in SSO but instead disable or inactivate them, is it still possible to delete that user's Box account if the account is provisioned via AD?

I had a script that would update the refresh and access token if the request wasn't successful. It worked updating the refresh / access token throughout the day yesterday. I tried running the script this morning and I was given the error: {"error":"invalid_grant","error_description":"Refresh token has expired"} I read that refresh tokens were not supposed to expire for 60 days. Is there a bug somewhere or do refresh tokens not remain valid for extended periods of time?

Hi, I need to know the duration of hundreds of files added together.  Currently, I download all the mp4 or mov files then calculate them once they are on my desktop.  Is there a way to pull the duration WITHOUT having to download the movie files?  Using Python.   Thanks!

Anyone any idea why version history isn't working?

How do I change my log in?  I accidentally used my personal email instead of my work email.  Thanks.

I'm trying Box notes app on my android, and love it. But, I can't find the undo tool. Last night, with one accidental backspace click I erased a whole 27 cell table. How would I undo that quickly and keep going? Thanks for your help.

In previous iOS versions, there was an option to “Copy to Box” in iOS that allowed you to replace and overwrite a file. Where’d it go?

I have large amount of data on my Box account. I want that data on my external device. If I provide you(Box) with my external device, will you transfer my data to it.

Hi everyone, I have a problem that when I'm uploading a file, with the app authorized, it is creating a new account to upload the files and I can only access these files in the master panel in content. I'm testing on multiple accounts and it's always the same result as the app will cover multiple customers. How can I go up to my personal account?

How do I stop Box creating multiple copies of a file? It's done it with a Scrivener project a couple of times. 

  Please help me open a link. I get this message, when I try to click on a link from a custumer: Thanks a lot. Martin

I noticed that the admin/co-admins can create a webpage for audit logs, but we can't extract logs from web page to SIEM. We tend to get audit logs via APIs,  http://Box.com can provide APIs for business purpose, so we want to know which API is used to get these audit logs? Can your team point it out for us? Thanks.

When I signed up to box i was assigned 50GB of free cloud storage. How much of that capacity do I have left to use at thios date?

Hi, I have searched my account settings and this forum, but I can't find a device overview to see where I have Box Sync installed. Can anybody help, please?

Hi there, I am trying to use R, specifically the boxr package, to connect to my Box account. I am getting the "error: redirect_uri_mismatch" error and need to update the redirect URI but I don't see a place to enter the redirect URI under configuration for my app.Any help?