Support Forum

Je ne peux pas souscrire la version payante, et j’ai besoin acceder a une a une ancienne version du fichier box

Help! Box won’t allow me to upload a PDF doc which I need to send to another user to sign ASAP. Can someone please help me ASAP?ThanksJulia

As the Owner, I need to remove a Co-Owner who the company no longer employs.

I have been using box and all the file I have recievd I can open and edit using Miscrosoft Excel online or powerpoint online if a powerpoint file.  However I have just recieved a file which only lets me open and edit with Google sheets.  I have checked all the other files and I can still open with Excel online, so its just this one file.  

For some reason this is the only way to submit a support ticket?Anyway, I have multiple accounts (firstname.lastname@gmail and firstnamelastname@gmail). I don’t have the mfa/authenticator access for one of the accounts and I would like to close it. 

Hi there, I sent out a document and the email bounced.  We successfully sent a Box Sign to the same email about 60 days ago and know it is indeed a valid email.  Is it possible to please obtain some assistance?  I appreciate you so much!

Have tried multiple times over multiple days to upgrade from free to a paid subscription, and I keep getting this error message. What do I need to do? Any help is appreciated.

Hi,   Just finished setting up SSO and not I get this error every time I try to sign in using the SSO Test mode.   Any help would be greatly appreciated. Also, is this the normal support channel? No chat/phone number?  

I executed Box Drive updated recently when I saw the popup for the update, didn’t noticed any abnormal at that time,  when I was looking for really important company tax return files today, I noticed that all files were gone from that folder. I didn’t delete them and they are nowhere to found even with the file recover software, since these software can’t recover the files from Box sync folder on the local computer.Can Box support please look into the issue to see why the file got lost? I am pretty sure that I didn’t delete them.Thanks!

I have added the Box add-in to Outlook and saved emails to a Box folder.  Once in Box, is there a way of selecting the email and viewing it (rather than downloading it and opening it via Outlook or other mail application)?  It would be good to be able to see the content of an email fairly quickly when you have numerous emails in the same folder. Thanks 

Our firm name is changing.  How do I update our account to reflect the new domain name and new email addresses?

I haven’t logged into box in years, but I did today and I see many of my directories are empty.  I know they were there at one time.  The directory structure is there, but when I click the directory it just says I can upload files…. Do files timeout after a certain period?

I'm not seeing 'make available offline/online option' anymore. I used to see them. But I can't toggle on and off on these options by right-click on the each folder.  I tried reboot my computer, also I terminated and re-open the box application. Still the problem is not revolved.    FYI, the version of Box I have is '2.16.298'  

Need to remove admin from a folder as the admin no longer works at our company 

Upon launch of Box on Mac OS Sequoia (15.5) I am getting the following error:Failed to create internal socket. Your file permissions may be incorrect. Please contact Box Support if this continues.Anyone having the same issue? Any help is highly appreciated.

Box failed to update on my Macbook running Sequoia. Here is the message "Box Drive has failed to update to version 2.46.241." Please create a support ticket for me.

I’m trying to figure out if I will be able to use Box Sign for our particular use case. I’ve read all of the support articles and online courses that I can find on the topic, and I’m still confused. Basically, we need our students to be able to initiate an approval process (Ready-Sign Link) where they enter information about courses that they want to add. Which courses and the number of courses could vary from student to student. The student also needs to be able to identify the instructor for each course because the instructor needs to approve. And then, when all instructor approvals have been received, it needs to go to the student’s advisor to approve. And finally, be sent to the Registrar’s office to process.Is something like this possible using Box Sign? I’m getting tripped up on:    The variable number of instructor signers    How to make the form fillable by the student first, then to all the instructors in parallel, and then to the adviser only after all instructors have sign

 I want to enable Box Verified Enterprise on my account and change the domain as follows. How can I do this?such as companyname.ent.box.comI don't know who to contact, so please let me know.

My manager has sent me an “invitation to collaborate” for a folder.  He entered my email address used for Box and set it as “Invite as Editor”. I accepted the invite (a few times) and I am still unable to view the folder.  Any ideas?

I am up to step 3 point 11 of https://support.box.com/hc/en-us/articles/360044681354-Deploying-Box-for-Teams-in-your-Enterprise.  The save Button is greyed no matter what I do.  Step 1 &2 have completed.  I can add BOX to Teams.  When I try to add it to a chat or team, the tab cannot be created but only has one message: "The Box app is still performing a one-time setup for the files tab, please wait a moment or two and try again!". Please help.

HiI am trying to find out the source of truth for the number of files I have in a shared folder.I am using a macbook.If I use the find command in my terminal on the Box-Box shared mount point i.e/Library/CloudStorage/Box-BoxI consistently get a value of 1,656,001. From the Box GUI it says 1,745,856 and from the box csv report it is 1,779,637.I think I am hitting a limit using the find command. Is this the case? and what is the best way to determine which is the correct value?ThanksKind regardsKevin

Dear Sirs, I uninstalled the old version but I cannot to install the BOX new version. Could you please support to me about this subject?. Below you'll find the picture. Thanking in advance Maximo de la Cruz  

I am getting an account storage limit reached?

 (picture from my Box Admin Dashboard) Am I correct to assume that I have one (1) more Seat available? If yes, I could use some direction as to how to add a person that I would like to provide access to our files in Box. Thanks Todd

My favorite files and folders are not shown as My Collections since the new UI started. The message says "Failed to load collections Retry" and I never succeeded to load anything so far. I tried to create new collections, but it fails again and again, too. Also My tasks cannot be loaded. I can't use these functions and it is very inconvenient. How could it be fixed, please?