How do I open a support case?

  Hi ​@Worker, 

Welcome to Box Community, and happy to help find your missing content! 

You have a designated team that works with the Box Premier Services team and if you need help in submitting a case, please reach out internally to your helpdesk team. 

In the meantime, let me provide the instructions that’ll help you locate your missing files. 

1. Is the missing file your shared or owned content? If it’s the former, kindly reach out to the file/folder owner to check his/her trash and find the missing file/folder. 
2. Meanwhile, if it’s your owned content you can check out your trash. 

Notes:

• When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
• If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

As soon as you have located the file and it’s deleted. Please follow the steps below to restore the file: 

To restore or permanently delete specific items in Trash:

The steps below apply whether you’re selecting from search results or from all Trash items.

1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
2. Click the ellipsis (...).  Then: 

• To return the item to its original location in Box, click Restore.

3. At the prompt, click Okay.

Hope it helps, and we hope to get this sorted out very soon! 

> can recover the items from the Trash. 

I checked before posting here.  The file was not in Box Trash.  I was luck enough to recover it from iCloud 

Before I rebooted, the file had a cloud with an exclamation point in it. Other team-members reported they could not see the file.  I have screenshots of these events I can share.