Support Forum

Hi, I’ve been using 2FA for years with no issues.  I’ve moved and want to change the phone number where SMS are sent.  I removed 2FA (since there was nowhere to change the phone number directly), and when trying to re-add it, cannot.  When adding my new phone number, I successfully receive a OTP, but when I enter it, the system claims it is incorrect despite me receiving an email confirming 2FA has been enabled.  Same thing happens when I try to use my email to do 2FA.  So I’m now stuck not having 2FA turned on which is frustrating.  Any help? Thanks.

My box is showing I’ve used 0B of 10GB storage and yet it won’t let me upload. Why is it saying it’s full when it’s not? Is there a way to fix this?  

Do you allow multiple people to edit word, excel files? If so what is the process? Is there a Box support number or chat? 

先日メールサーバーでDNSの設定を誤ってしまい、BOXの通知メールがバウンスしてしまいました。おそらく抑制リストに登録されてしまったと思われるのですが、個人の無料版でアカウントを使用している為、抑制リストがありません。現状のアドレスのまま、通知メールが届くようにするにはどうしたらいいでしょうか。 ※メールサーバーでDNSの設定は約７週間前に設定を正常に戻しています。

Hello. We have a new BOX environment and we have setup one specific account on our AD environment to manage it. This account has an E3 licence on it and I can send emails to it without issue. When I go to enterprise settings and try to setup MFA, I am not getting any emails to the account. I have used the “test email” function as well but still not getting emails. Looking through out logs on office 365 it would appear that these emails are not being sent by box themselves. Obviously we need them to setup MFA and managed domains etc.There are no spam filters etc in play here. Thanks a million Paul.

Good morning, I need to renew my certificate for SSO with Microsoft 365. Can this operation cause any adverse effects? For example, in the event of a problem during renewal, how can I reconnect to the administration console knowing that all my administrator accounts are in SSO? Are you aware of any special precautions to observe during this renewal? I thank you in advance for your feedback and any information you can share with me. I wish you a good day.​

Have a new user created her with my admin credentials but shes not receiving the invite email .. its not blocked in spam filter

Hey team, me again, some peers have been presented with this warning when working on some PSD files: Sometimes, when clicking “All Errors” and retrying the upload it works, but some peers are saying that, this warning pops up while working on a PSD files, and in every change they make on the file, the warning pops up again and kind of “blocks” the PSD. 

I am trying to access a folder I was invited to upload documents through the Morgan Stanley box extension but when I click on the link I get a message that “Oops! We can't seem to find the page you're looking for.”

Hi I have just signed up for an enterprise plan and require assistance for verifying ITAR compliance.  Please assist.……..Darin

If a user leaves your company and still has there mobile devices logged in, will they be able to delete files/folders still? How long does it take for their permissions to totally go away and mobile devices to be disabled after their email has been disabled?

I have box setup on several computers and I recently opened it up on a computer that hasn’t synced in a while and it looks like it overrode my latest files with what it had from 7 weeks ago. So now, I’ve lost some important information.This seems like a really nasty bug to me and I need help restoring my files.

I’m attempting to connect my Box account to my Jupyter Lab. However, when prompted to enter my login credentials, the system informs me that the client ID is not found. I believe the issue lies in my university login, which I am using to access Box. Has anyone encountered this problem? If so, are there any workarounds available? 

When I try to upload data to BOX, it freezes and I get an error message saying "Upload not possible, please try again" (several people are experiencing the same issue).I'm still unable to upload even when I try again on a different day. I'm in the same situation, how do I solve it?

Hello!We are experiencing multiple issues with ThreatLocker inhibiting or interrupting use of Box Drive. We are working with our MSP looking and trying to configure it to work correctly but have had no luck as of yet. Does anyone have experience in implementing or using ThreatLocker while also using Box Drive? Thank you in advance!

Hello.We imported about 1000 users from our Azure environment however this was by error so all the users were deleted via cli tool.I created a group on AD with one user in it. The group itself synced however the user will not sync. I get the below error even though the user is not in our admin console under users and groups. I suspect that BOX is holding onto the user account in the backend but any idea how to resolve this so I can sync users again.Thanks a million.“Box returned an error response with the HTTP status code 409. This response indicates that a user or a group already exisits with the same name. This can be avoided by identifying and removing the conflicting user from Box via the Box administrative user interface, or removing the current user from the scope of provisioning either by removing their assignment to the Box application in Azure Active Directory or adding a scoping filter to exclude the user. This operation was retried 1 times. It will be retried again after thi

I created a pdf fillable form and connected it to Box Sign.  The signature flow works but the PDF form does not display the fields to populate.  Is this a limitation of Box Sign? James

when I set up my account I didnt not download a authenticator app. Now I need a QR code in order to get back in with my authenticator app. 

Google Workspace has Google Forms. Microsoft 365 had Microsoft Forms, but there seems to be no native ability to create a form in Box. Can someone point me in the right direction to be able to create a form that is stored in Box and for which the responses are stored in Box. Some options might be: Integration with Google Forms Integration with Microsoft Forms Integration with some other third-party app Maybe there is something else I have not thought of.

I’m scoping out Box for my team and have the following questions about using the native Microsoft Office integration. In using Microsoft products, does Microsoft have access to our data? It seems like if we use Microsoft Office Online through Box.com, we don’t need to separately pay for Microsoft Office -- is that correct? What if we want to open files on Microsoft Office for desktop? 

I am requesting your latest SOC2 Type 2 report for our annual audit of your platform. Thank you.

Is there a guide on using radio buttons?  I cannot find any info.  Whenever i add to a form, the box sign user cannot select any options.

If I am missing the obvious, please let me know. Based on the other comments I don’t think I am. Your help cancelling is appreciated

Good evening, I accidentally deleted a folder with many files of pictures from 2025. I was unable to restore the folder even though I purchased more space. Another admin was able to restore it but so far only a limited number of the files within the folder are showing. 1. Are these files permanently lost? 2. In addition, is there a time frame that it takes for a folder that large to completely be restored? If so, how long roughly? It’s the folder that says 2025. I do not know what the phrase is under where it says update is saying. Will someone be able to help me completely restore all of the photos back.

BOXへデータをアップロードしようとすると、固まってしまい、アップできません再度行ってくださいのエラーが出てしまいます(複数人が同じ事象） 別の日に行ってもアップが出来ない状況です。