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Question

Unable to share files with an external vendor

  • May 27, 2025
  • 2 replies
  • 44 views

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I keep getting the following message when I try to share a folder/file with this external vendor:

Invitations could not be sent to the following people because collaboration is restricted to your enterprise's collaboration allowed list: Xxxxx@orionind.com

I asked the external vendor to share a folder with me and he got the exact message but with my email.

2 replies

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Hi Carlos, 

Welcome to Box Community and glad to assist!

It shows that you have a designated team that works with Box Premier Services.

For immediate assistance, you should contact your internal helpdesk team.

Thanks for posting! 


  • New Member
  • October 8, 2025

I have the same issue I am able to share with other external and was able to share with this external vendor in the past but new emails get this error

Invitations could not be sent to the following people because
Se collaboration is restricted to their enterprise's collaboration
allowed list: