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Question

Can’t make linked email primary

  • May 27, 2025
  • 2 replies
  • 142 views
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Trying to change email addresses. Added the new email, verified it fine. When I try to make the new email primary, the error dialog is: “there is a problem updating your primary email.” What do I need to do to change my email? Btw, using the web browser client as the iOS snd iPadOS apps don’t show the profile. Thanks in advance, Mike

    2 replies

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    Hi Michael, 

    Welcome to Box Community and glad to assist! 

    Please access the Box website through your browser and change your primary email address. 

    Hope it works! 

    • Mark.Y
    • New Member
    • October 10, 2025

    I have the same issue via the Box website - I tried to change the primary default email. I added a new email and verified it.  I also tried to make the new email primary/default, the error dialog is: “there is a problem updating your primary email.”

    Is there a fix? With thanks, Mark.

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