Question
Can’t make linked email primary
Trying to change email addresses. Added the new email, verified it fine. When I try to make the new email primary, the error dialog is: “there is a problem updating your primary email.”
What do I need to do to change my email? Btw, using the web browser client as the iOS snd iPadOS apps don’t show the profile.
Thanks in advance,
Mike
Hi Michael,
Welcome to Box Community and glad to assist!
Please access the Box website through your browser and change your primary email address.
Hope it works!
I have the same issue via the Box website - I tried to change the primary default email. I added a new email and verified it. I also tried to make the new email primary/default, the error dialog is: “there is a problem updating your primary email.”
Is there a fix? With thanks, Mark.
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