Hi @tanlyesiong85,
Welcome to Box Community, and we’re glad to help regain your Box access.
To resolve this, kindly reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps, and please let us know how it goes!
Hi Rona, thank you. I just did it but the issue still persist.
I desperately need someone to advise me as i couldn’t access my file anymore from all devices due to this issue. Here’s the screenshot of my account. Whereever I click, I will see this page.
I also notice from the URL that it is still under “login/mfa” so I believe there’s some form of account conflict.
Just some history, I originally created this account using email. It was all working fine for many years until I login with Google and this issue appear.
@Rona Box are you able to assist me further?
