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hi guys, seriously need your help here. i can’t login to the portal (thankfully my android app can still work but i can’t do much with my phone).

 

what happen was, i have been using box for more than 10 years and i’ve been using my email to login. however, 1 day, i forgot about this and chose to login with my google account. both method of login (using email and login with google) are using the same gmail account. i think there’s some issue here where the system can’t recognise it. 

Hi ​@tanlyesiong85, 

Welcome to Box Community, and we’re glad to help regain your Box access. 

 

To resolve this, kindly reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

Hope it helps, and please let us know how it goes! 

Hi Rona, thank you. I just did it but the issue still persist. 

I desperately need someone to advise me as i couldn’t access my file anymore from all devices due to this issue. Here’s the screenshot of my account. Whereever I click, I will see this page.

I also notice from the URL that it is still under “login/mfa” so I believe there’s some form of account conflict.

Just some history, I originally created this account using email. It was all working fine for many years until I login with Google and this issue appear.

 

​@Rona Box are you able to assist me further?

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