Support Forum

I am looking to get assistance with changing the primary email address for the admin on the account. The system will not allow me to set the added email address to the profile as the default.

We have a user that is not receiving the Box invitation to join email.  He has tried with multiple email addresses.Our client sends him an invite from box.  He clicks on the invite(link), and Box sends response page to go get the verification email and log in. He never get the verification email. When our client looks, Box shows him that the Verification was accepted, but our user (employee) never gets it,  its an errant msg.Therefore, he has never gotten an opportunity to Verify or login.Any idea how to resolve this?

My account says I have 14.9 gigs of 15 gigs used space but I have deleted everything in my account including the trash bin. When I try to upload a file, I get this error message "Account storage limit reached". What's up?

Is it possible to restore it after deleting it from the recycle bin? 

I’ve been trying to install Box Drive on my Mac (running Mac OS Monterey 12.7.6) and have been getting an “Installation Failed” at the end. I just updated my Mac to the latest software and have confirmed that I have enough storage space. Please help! 

I am trying to configure notifications in Box Relay. Notifications are now being sent correctly. Is it possible to include variables such as file names or file URLs in the notification content?Also, is there a document listing all variables available in Box Relay?Thank you.

Hello, Attempting to upgrade from individual plan to personal pro.  Get a message to contact support.box.com even though all billing details are entered correctly.  Please advise.  Thank you!

Hi there — hoping someone can help us troubleshoot a Box onboarding issue that’s become a bit of a mess. Here’s the setup:  I had a client create a Box account (let’s call it OrgAccount) to handle billing and admin for our shared project. She invited me and her co-founder to join that org account. I had no issues accepting the invite that was sent to my email and joining the organization. Her co-founder, however, has had a cascade of problems.   What happened:  The co-founder was first invited using one email. When she clicked the org invite link, she wasn’t able to join — the page either said the link expired or failed to load. This happened repeatedly, even after the invite was resent several times. We then tried sharing a folder from the org account directly to her personal Box

I am being charged monthly for an account upgrade but the account settings do not reflect that. WHERE CAN I TALK TO AN ACTUAL HUMAN? This could be solved so simply if I could talk with a human. I’m getting very frustrated. 

Hi, Ich have an Enterprise Plus plan an d want to change the data residency. Actually it's set to US. But Ic can not change anything there (admin console/user). The only option, that I can Choose is US - nothing more. What do I have to do, to get the other regions (France, Germany etc.) to choose from? Regards S.

My company is using an Enterprise plan box account, but we're getting a "running out of storage" warning. This account is used by multiple team members, and the owner is our company director. As we are on an Enterprise plan, we believe this may be a mistake. We haven’t reached that limitation yet.Could you guys help us fix this problem? 

How do I actually get in touch with a box support specialist via phone or chat.  Seems that after the support "update" all options to actually reach support have disappeared.  I need some questions answered and need to know how to contact box.  I am not interested in filtering through countless forum posts just to get assistance on an issue I am having with a software I pay for. 

Hi all. I work with a large circuit of customers who ask for Hi Res images that my company has stored on BOX. I have been sending password-protected links containing folders to those images, during which I always select “anyone with the link can view & download,” and then the customer should be able to download non-watermarked images. However,  there are a handful of clients that are unable to 1. download the images after entering their password, (they only see “log in/sign up” where the download button should be) or 2. Can download the images, but the watermark is still there. This is not the case for most, but the number of customers with one of these two problems is growing. Can anyone advise on how to trouble shoot and fix this problem?

I can access Box drive on my Mac laptop but am currently unable to sign in to Box app on my iPads.  I have tried deleting &  reinstalling the app & have tried changing password but am still encountering the same problem. I enter my email address & password & just get spinning circle as it tries to load. Occasionally (1 time out of 50) it will sign in but I am not doing anything differently when this happens. I am using an iPad Mini 6 (OS 18.5) & iPad Air (OS 18.3) & am on home fibre WiFi. Please can you tell me how I urgently solve this problem. Thanks

Complete files that are saved in folder folder , while accessing it throws and error saying file has been moved , renamed or deleted ..But as per my verification its totally related to connectivity from my office network to Box cloud , once after complete system restart , the files are able to access .

my email verification timed out and I am now at an utter and complete loss as to what or how to do next

I am having issues with Box and my integration with Salesforce.  I am not happy with the lack of support or information that was provided.   I would like to cancel the upgrade and go back to the level we were at.  I have been trying to create a ticket but not able to. 

I use Box Drive with Mac OS and recently not all my files show up in Finder.  When I search I can find them, but only some folders appear in finder, not the complete list of all of our Box content.    I want to know if there is a way to reset this so everything appears in Finder. 

Account setup failure - I received the confirmation email and clicked the link 1 minute after it was received (telling me I had 15 minutes) and when I click it takes me to a link that says the link is expired. Again, received email at 1:12 PM and at 1:13 PM it says the link is expired and to contact an administrator. I don’t have an administrator for this. 

作成したファイルがエクスプローラーに表示されません。BOXには表示されます。フォルダを作成してから半月が経ちました。

Dear Team, I am unable to access a file that I was able to access since long timeI am forced to log out and when I try to log in I get an "Invalid login credentials" message.I have requested a password change but have not received a reply.The email address I have set up is disabled because was for my old company Can someone please help me because i have a lot of important files in my old Box drive ?Thank you in advance.

The user is not receiving the invite email after several tries - It is not being caught in spam.

「BOX DRIVE」cannot be installed. The error message is「An error occurred during the installation of assembly component {22D75DAD-658C-3109-91F7-4CB1A0729109}. HRESULT: 0X800736FD」  My computer's OS is "Windows 11 Pro".The CPU is "Intel Core i7".The RAM is 16GB.The .NET Framework version is 4.8.09032. I meet the necessary requirements. Could you please advise me on how to respond?

Hi, I’ve recently made a Box.com Business account. I am on the 14 day trial.  I am trying to use the Box Shuttle feature to transfer all my files from Dropbox to Box.com. I’ve read the guides and looked at the forums, but I cannot get the Box Shuttle integration to work properly. It keeps looping me back and forth to the website log-in and stating that my integration could not be verified. Could you please resolve this for me? I need it fixed as soon as possible. Thank you so much.