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Your go-to space to ask questions, share concerns, and get help with any support-related issues.

10000 Topics
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community-managerKnown Participant
asked in Support Forum
DEFAULT/LAST USED "VIEW BY"

Its only happened in the last week that every time i load a box folder it views by "name" every time. I have to click "updated:" - which views from the oldest project first. Then click "updated:" again - to view most recent. (which is the most convenient way imo)It used to remember the last used filter. Now it defaults to name every time and its super annoying when looking for/copying files.   Any fixes?

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community-managerKnown Participant
asked in Support Forum
Default sort order for folders and files

Can you tell me how I can default set the list of folders and files to be in name order, rather than in last updated order? My project uses a hierarchical numbered file structure and my files are often given a prefix of date YYYYMMDD so that they are in date order in the Name column. Thank you. J S Gray

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sabirpwcNew Participant
asked in Support Forum
Box Support 

Box Support 

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Rona Box
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Anna SongNew Participant
asked in Support Forum
BOX SIGN uploading problems

Hi Box, I am still in the free trial of the Enterprise version. I am trying to use BOX SIGN but I have experienced the following problems: If I choose the file directly from BOX, it initially shows uploading then nothing happened. The submit request button is greyed out.  If I choose to select a file from my computer, it will show internal error occurred. So far nothing has worked in Box Sign. This is one critical feature for me to have in order to manage the third party contractors outside of our organization. If you could solve this for me, it’ll be great! Thanks!  

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Rona Box
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community-managerKnown Participant
asked in Support Forum
Email already used in a Box account but not associated with an enterprise

Hi i cant add user to box because email already used in a Box account but not associated with an enterprise,can you help me on this.  Thank you

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community-managerKnown Participant
asked in Support Forum
File randomly deleted and cannot find in trash

Hello,  I had an important file that was shared with multiple people and when I logged in today it was not there. I check the trash and couldn't find it there. I spoke with the people I had shared the file with and asked to see if it was in their trash and turns out it's not there either. Please help 

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Arnie123New Participant
asked in Support Forum
Box Access Issues – Possibly ISP-Related

Hi Box Support,We’re currently experiencing issues accessing Box, and it appears to be affecting users in the Philippines—particularly those using PLDT as their internet provider. Several team members, including myself, are unable to access Box at all today, while others using different ISPs (e.g., Globe, Converge) are not affected.Could you please investigate this and help us identify:Whether this is a known issue with Box or a regional ISP routing problem? Any possible workarounds or fixes we can apply in the meantime? If Box support has been contacted or if we should escalate this further?

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sfisher.appraisalNew Participant
asked in Support Forum
Upload error when using folders from the company enterprise accounty

Hi,  I am getting upload error, but the administrator tells me that the enterprise folders are on an unlimited storage account.  I myself have just the free box account, but I am storing in the folders created for me by the enterprise that I work with.  any ideas?

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Rona Box
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agraefeNew Participant
asked in Support Forum
Changed ownership and files disappeared

I changed ownership of a folder from one Box account that I have to another, and all the files within the folder completely disappeared from both accounts. Please assist ASAP.

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kato-aNew Participant
asked in Support Forum
Notification email not received

I haven't received the notification email.The last notification email received was on May 24th, 2025.Since then, I have not received any notification emails.Please resolve this issue.

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Rona Box
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community-managerKnown Participant
asked in Support Forum
restore files from trash

 I clicked on restore files from trash and it emptied my trash.  But the files have not been restored and my trash is empty.

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community-managerKnown Participant
asked in Support Forum
Remove Seats (Users)

We would like to remove 5 seats and go from 21 to 16 user accounts please.

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KampermanNew Participant
asked in Support Forum
Copy Box Permissions

I’m looking for any way to copy a folder with sub-folders to a new location while keeping permissions. I understand how the waterfall permissions work, but our project folders have around 90-some sub-folders, and only certain Box Groups will be able to see them or edit in some of them. We conduct 100, 200 + jobs a year, so creating permissions manually is not practical. We can use Box CLI, API, Relay (including calling a third-party tool), whatever it takes.Any advice on a path we can take would be greatly appreciated, thank you!Edit to add: if there is a way an end-user can kick off a Relay job to set Box Group permissions, that would work as well, which they can run when they create the project.

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community-managerKnown Participant
asked in Support Forum
How to remove the green notification bar from thwEmbed Widget

Hello,I'm using the Embed Widget on my website and on mobile it doesn't render well because of the green notification bar. The notification cannot be closed when I click on the white cross, it just keep reappearing (bug?). How can i remove it please ?

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NAKAJIMANew Participant
asked in Support Forum
Access to BOX folder

Elementary question.Cannot access the box folder to which the other party has invited mePlease let me know how to solve this problem.

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Rona Box
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SteveNeuNew Participant
asked in Support Forum
Install error

I am trying to install Box and am getting this error message. The configuration data for this product is corrupt. Any idea what’s causing this?

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community-managerKnown Participant
asked in Support Forum
Hourly notification of download by user

I recently added a new user and uploaded documents to his account. Yesterday (03/02) he downloaded a pdf document, and since then I have been getting download notification email, every hour, on the hour.  Checked all the notification settings and everything seems fine. Suggestions?

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community-managerKnown Participant
asked in Support Forum
I have some questions to ask and hope someone can answer them

1.Does BOX support encryption and virus protection? How is it implemented? 2.Can it be integrated with Active Directory? 3.Can access to the BOX service be limited to those using the enterprise intranet?

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community-managerKnown Participant
asked in Support Forum
Re-gain access to BOX account

I had a BOX account for many years. My credit card was compromised and I forgot to update. I now need to re-gain access to my account. My login credentials no longer work. How can I re-gain access to my account and get my payments up to date? 

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community-managerKnown Participant
asked in Support Forum
macOS installation

I am running Mojave for now. The box installation instructions don't work. I open system preferences and unlock it. Instruction 3 says 'Find and click "Allow". Find what? I have a menu - General, FileVault, Firewall and Privacy. I assume it's privacy and Box is ticked in all relevant places. It never works and I am getting sick of being prompted every time I start up. Very disappointed that box don't have actual support rather than the usual vast array of information you have to sort through and that usually isn't relevant.

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community-managerKnown Participant
asked in Support Forum
Install Issues Surface 9

We have issues with the install of Box Drive on Surface 9.. Error logs were submitted.  How do we get this resolved?

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community-managerKnown Participant
asked in Support Forum
Box Drive syncs all folders to my desktop even though I diselect "sync to desktop"

the Box used to have preferences where you could select folders to sync to the desktop. It's no longer available for me, I have the newest 2.27.242 version. Help pls, I don't need all my files and folders on my desktop. 

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community-managerKnown Participant
asked in Support Forum
Comments do not link to mainline text

Hi there, I received some comments on a box file uploaded in the "Google Docs" format. However when I go to preview the comments, they do not actively correspond to mainline text, and therefore I can't tell what goes to what. Have tried downloading as a word file and opening in Google Docs to no avail. 

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community-managerKnown Participant
asked in Support Forum
Missing files and folders

I logged into my account after 3 weeks and all of my files are missing. They are not shared and I have not deleted anything. I upgraded my account today to see if I could retrieve them with more storage, but no luck. I wanted to start a business account for my team, but I will not be doing so unless Box gives back my files and can guarantee our work is secure.

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community-managerKnown Participant
asked in Support Forum
Storage Limit has been reached, but I haven't used any space.

I use Box as a contributor to folders other people have set up. I was trying to upload a file to one of these folders and I got the warning that my "10GB limit has been reached" and could not upload any more.  This collaborator folder already has a size of 99.5GB, so well past 10GB. I checked again, and my account says 0 bytes of 10GB used. What's the problem? 

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