Billing Cycle Updating

Hi,
When I try to switch my organizations billing cycle from monthly to annual I receive the following error with no information as to the reason.  “Your billing cycle was not updated, please try again”.  I’ve verified it is not a credit card rejection.  Please determine what the block is and update the error message to actually provide information that would allow me to fix it. 

Also, your entire support submission or question system is broken.  I consider myself relatively sophisticated but there is no identification anywhere on how you are actually supposed to contact support. “Box Community”?  You must be kidding.  Many of the answers on your forums are hopelessly outdated and you are directing people to them to solve problems. The support page below doesn’t even have a way to contact support.  

Also, the image uploader when submitting a question is broken.