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Question

Backup Code not working

  • May 27, 2025
  • 1 reply
  • 21 views
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Hi,

 

Good afternoon,

 

I am reaching out on behalf of Todd from PotentiaWealth. I am an outsourced IT Support Technician for their company and I am helping Todd to reach out to Box's support for his recently encountered problem.



He has a new phone and the authenticator for Box wasn't listed there. We tried to enter the backup codes and none of it works.

 

Please let us know if you need anything else.

 

Thank you,

John N. Delos Reyes

Helpdesk Technician

MX2 Technology, Inc.

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi John,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    Best,
    Ann


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