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Multiple queries

  • September 29, 2026
  • 2 replies
  • 17 views

My company just opened a business account

  1. I haven’t received my enterprise invite
  2. Shouldn’t all seats in a business account have unlimited storage?
  3. The person to set it up isn’t the best admin can we transfer the admin for the enterprise?
  4. Does anyone know how you can directly speak to support?

 

Many thanks for any help.

 

Best answer by Rona Box

Hi ​@JonAnderson, 

Welcome to Box Community, and we’d love to answer your questions! 

 

Here are the answers to your questions: 

  1. I haven’t received my enterprise invite -Upon review, your email address is correctly receiving Box email notifications. If you haven’t got the invite -- please check your spam/junk folder and follow the troubleshooting steps from this article. 
  2. Shouldn’t all seats in a business account have unlimited storage? We offer unlimited storage for Business accounts, and above. However, Box Administrators can still modify or limit their managed users allocated space. 
  3. The person to set it up isn’t the best admin can we transfer the admin for the enterprise? Sure, your current Box Administrator will initiate this transfer, and please follow the procedure. 
  4. Does anyone know how you can directly speak to support? To get on the phone support with the Box Product Support team. This is a feature that’s offered for all paid Box accounts and please send in you request through support.box.com. 

 

Hope this answers your questions! Let us know if you have additional clarification. 

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • September 29, 2026

    Hi ​@JonAnderson, 

    Welcome to Box Community, and we’d love to answer your questions! 

     

    Here are the answers to your questions: 

    1. I haven’t received my enterprise invite -Upon review, your email address is correctly receiving Box email notifications. If you haven’t got the invite -- please check your spam/junk folder and follow the troubleshooting steps from this article. 
    2. Shouldn’t all seats in a business account have unlimited storage? We offer unlimited storage for Business accounts, and above. However, Box Administrators can still modify or limit their managed users allocated space. 
    3. The person to set it up isn’t the best admin can we transfer the admin for the enterprise? Sure, your current Box Administrator will initiate this transfer, and please follow the procedure. 
    4. Does anyone know how you can directly speak to support? To get on the phone support with the Box Product Support team. This is a feature that’s offered for all paid Box accounts and please send in you request through support.box.com. 

     

    Hope this answers your questions! Let us know if you have additional clarification. 

    • JonAnderson
    • Author
    • New Participant
    • September 30, 2026

    Hi Rona,

     

    I need help still on specifically item 1 still.

    There’s no issue receiving box emails.

    The troubleshooting said it could be because my email isnt verified but there’s no way to resend the verification email, that just isn’t an option anywhere on the screen.

    The problem is compounded by I’m not showing on the enterprise admin users. The seat has been taken but im not on the list.

    This is becoming increasingly frustrating as there seems to be no way to verify my account and no way to resend the enterprise invitation. 

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