General

We all strive to make Salesforce our single source of truth, but keeping records in sync with the documents behind them often takes more manual work than it should. Teams spend time reviewing contracts, invoices, and forms stored in Box, then re-entering key details into Salesforce. That extra effort slows productivity and increases the risk of simple errors.Earlier this month, we introduced the Box AI Data Extraction in our Salesforce managed package.Box AI Data Extraction for Salesforce integration leverages Box AI’s intelligence to automatically extract structured data from documents stored in Box and seamlessly create or update Salesforce records. This capability connects Box content with Salesforce data to accelerate data entry, improve accuracy, and streamline business workflows.  Box Extract capabilities are available in Salesforce Lighting Pages, Record Pages, Lightning Utility bar and flows, and can be configured by your Salesforce admins.Capabilities of the integration includ

Box Extract is now generally availableWe are incredibly excited to announce the general availability of Box Extract, enabling enterprises to automatically and accurately extract structured data from unstructured content at scale.The majority of enterprise data is unstructured, and until recently, attempts to harness actionable insights relied on manual processes or custom automation tools that were expensive to maintain and impractical to scale. Box Extract addresses these challenges by combining the latest AI models, advanced OCR capabilities, and agentic approaches that understand document structure and meaning to automatically and accurately extract information from a variety of content. It enables business process owners to configure, customize, and manage their data extraction processes via a dedicated user interface and save them as Custom Extract Agents, which can be applied to specific folders in Box to automatically extract structured data from content at scale. We do this wit

Thanks to Shuang Li, ​@matt.riley Box ​@Scott Picanco Box Veerender Nallamala for yesterdays overview and demo of Box Metadata. You can find recording clips here:Introducing Box Extract - Recording clip here Box Metadata feature enhancements - Recording clip here Metadata workflow query - Recording here Democratized metadata management - Recording here Insights API demo and customer Q&A - Recording hereFull recording here Metadata as an unlock for AI Metadata is a foundational element for unlocking AI potential, optimizing workflows, and surfacing actionable insights from unstructured content. "90% of enterprise content is unstructured. That means a lot of that key structured data that makes that content valuable is locked away."The roundtable explored solutions to this challenge with updates and demos, focusing on how metadata extraction tools can surface this hidden value.Introducing Box Extract -  Recording clip here​@Scott Picanco Box provided an overview of Box Extract, Box’s

How do you set up a folder to receive files that include name, email and description from sender? I want to set up our file request just like the SBA has their account set up  

We’re excited to announce the release of Box AI Agents for ServiceNow is now available in the ServiceNow AI Agent Marketplace.By combining ServiceNow’s AI and workflow orchestration with Box’s secure content management and AI agent capabilities, this integration enables intelligent, automated decision-making across key enterprise functions such as HR, IT service management (ITSM), legal, and more.How to Get StartedTo use Box AI Agents for ServiceNow, you must install the Box AI Agents application from the ServiceNow AI Agent Marketplace. Once installed in your ServiceNow instance, the agent securely connects NowAssist with your Box content using OAuth and the Model Context Protocol.After installation, you can use the agent immediately or customize it through ServiceNow’s AI Agent Studio to fit your organization’s workflows and use cases.Key agent capabilities:Content extraction: retrieve specific clauses, sections, or data points from Box files such as contracts, reports, and playbooks

Hey Box Community! We just dropped our year-end recap of the Box AI Explainer Video Series and wanted to share it with you here. After 8 months, 30+ episodes, and 2 million views, we’ve identified the five fundamental shifts that moved enterprise AI from experimentation to production deployment in 2025. What we cover: How prompt engineering evolved into agent engineering (and why context matters more than cleverness) The leap from AI assistants to autonomous agents handling complex workflows Why security architecture became make-or-break for enterprise deployments The rise of model-agnostic platforms as essential infrastructure How trust became the ultimate differentiator in AI adoption Whether you’ve been following along since the beginning or this is the first episode you watch, this video captures the key patterns that shaped how organizations successfully deployed AI at scale this year.    We’d love to hear your thoughts — which shift resonated most with your experience in

Thanks ​@andriy box ​@msyu Box for yesterday’s overview of Box Drive updates and roadmap, also thanks to our customer guests who joined and shared in the Q&A.  Topics and Recording clips:​Live Polling and Box Drive Updates - Recording clip here Future enhancement ideas with Customer Q&A -  Recording clip here You can find the recording here Live Polls: Insights into Attendee Usage Highlights from the live polling included: Industry Representation: Most attendees came from tech, followed by professional services. ​@msyu Box  pointed out other industries such as education and private family offices  OS Usage: Windows is the dominant provider, though Mac has strong representation. ​@andriy box  highlighted the importance of maintaining functionality parity between the two platforms. Interest in Box AI: Immediate reactions showed significant interest in Box AI integration for desktop applications, which Andre addressed enthusiastically: "We’re excited to explore applications fo

Thanks ​@Gino and ​@amandanielsen Box for yesterdays overview and demo of M Strategy, also thanks to our guests who joined.  You can view the full recording here Agenda:Overview of M Strategy M Strategy Solutions Live Demo Implementation Strategy  Exploring mStrategy’s Solutions Key Philosophy: Engagement Through Seamless AccessAt the core of mStrategy’s approach, as explained by Gino Padua, is the belief that successful engagement starts with seamless access to content. Their solutions aim to empower users through a focus on collaboration, stronger relationships, and improved workflow experiences. Gino stated, “Engagement to content starts with this idea of seamless access and must align to those folks that are interacting with it in the way they need to.” m Strategy’s Suite of Solutions:Gino provided an overview of five  portal and app templates that form the backbone of mStrategy's offerings: Universal Portal: A versatile framework supporting myriad use cases such as onboarding and

Thanks to everyone who joined our live hands-on Box AI workshop!  We had an incredible turnout from customers around the world, all eager to explore what’s possible with Box AI. A special thanks to Eleonore Hebrard, for leading the session.During the workshop, participants built and tested their own Box AI Agents, learned how to set up workflows, and explored practical use cases like contract review, onboarding, and RFPs. A recording of the session is now available below, so you can catch up anytime. Contract analysis agent and Q&A. Recording clip hereKGC Agent using Box Hubs and Q&A with workshop. Recording Clip hereFull recording here Box AI Studio OverviewEleonore, delivered an overview of Box AI Studio,  a no-code tool to build AI agents directly within the Box environment. She explained how these agents can analyze and interact with content stored in Box: “The agents respect your permission, your security, and your compliance requirements.”Eleonore stressed the significanc

In this episode of the AI First Podcast, Box Chief Customer Officer ​@Jon, speaks with Karthik Devarajan, Chief Technology Officer at American Humane Society, the nation's first humane organization dedicated to protecting animals for over 150 years.Karthik discusses how AI is transforming operations across American Humane Society's diverse programs, from disaster rescue to service dog training, enhancing their mission to protect animals at scale. American Humane Society is using AI to modernize how it manages vast amounts of data across its programs, leveraging technology to identify patterns and assist with critical decision-making. Karthik shares insights into how AI is improving efficiency, including AI-assisted audits, image analysis from rescue operations, and reducing manual processes to save time for staff so they can focus on what truly matters - animal welfare. Whether you're in the nonprofit space, technology, or operations leadership, you'll find valuable lessons in how to r

We’re excited to share our latest announcement, highlight upcoming events you won’t want to miss, and bring you fresh insights into what’s happening across Box.  Are you tired of constantly playing catch‑up with content risk as collaboration and AI scale? It’s time to get ahead. Our Box security experts will share how Box Shield Pro empowers teams with: 🔍 AI‑powered classification to safeguard sensitive data 🛡️ Early ransomware detection to stop threats before they spread 🌐 Smarter threat intelligence for proactive defense Discover how to shift from reactive protection to proactive content security—all without slowing down collaboration.📅 Join us on December 10th for our webinar:👉  Going Pro in Content Security with AI 🚀 Box AI Metadata Extraction is here! Enterprises can now automatically sync documents with Salesforce CRM data — no more manual retyping from invoices, contracts, or lead forms. Upload files to the Box widget and let the AI Extract Tab populate fields with Mer

Hi, When I only have viewer permission, would it be possible to open the file?Or I only can view the file icon? Thanks

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We’re refreshing the Box Community with a brand‑new look and enhanced experience! To make it happen, the site will be temporarily unavailable Sunday evening (EST) for about 2–4 hours. Thank you for your patience—we’re excited to bring you back to a faster, smarter, and more engaging community space soon.  

Thanks ​@Jakub Piech PM Mobile and ​@msyu Box for yesterday’s overview of Box for Mobile and Box AI for Mobile. Also, thanks to our customer guests who joined in the discussion. You can find the recording below. Recording clip here   Polls: Interactive Feedback to Drive Future Features ​@Jakub Piech PM Mobile  led several polls designed to gather data on user preferences. Topics covered included: Frequency of Box Mobile app usage Primary use cases for the app Integration of Box AI into mobile workflows Jacob emphasized the importance of directly addressing user needs:"My biggest question would be: What could make you use mobile more often? What are the blockers stopping you? And what can we do to remove those barriers?" Feature Requests and FeedbackAttendees contributed suggestions for Box Mobile’s enhancements: A customer requested transcript generation directly in Box, currently executed via external AI tools like ChatGPT Requests also highlighted navigation improvements to sim

On December 1, 2025, an update to the Box Terms of Service ("Terms") will take affect for those users whose accounts are subject to the Terms and not a separate written agreement, such as the Box Service Agreement. None of these changes affect the pricing for your subscription to the Box Service. The Terms reflect the commitments Box and its users make to each other. The updates include terms which will enable regional compliance with the EU Data Act. By continuing to use the Box service, you confirm that you have reviewed and agreed to our updated Terms of Service which you may view here.