Support Forum

I’m trying to very email however it states my session has expired. Can you resend the link? Thank you

Hi, I have no files saved in my box cloud storage, but box claism i have used 6.4GB. Storage Used 6.4 GB of 10.0 GB Pls run script to correct. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect Thanks

Hi, I posted on here yesterday and didn't get a response so just reposting.  My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over.  We've tried contacting support and the support agent asked for the exact date as to when his account was created and when the last time he accessed the account in order to reset his 2FA, but it's impossible for him to know that information.  Is there another way to have his 2FA reset or disabled?  This has been the most frustrating process and not sure what can be done to solve this (don't want to have to create a different email address/account).  Any help would be much appreciated. Thank you

Hello, For some reason my authenticator code isn't working to log in. I'm in a solo business and can't log in to reset anything. Unable to find on your website how to start a ticket for help.  can you please advise how I can regain login to my account?

I recorded an interview on my iPhone yesterday on the Box app. The interview was 42 minutes long. After the interview I made sure it was saved. On the bottom of the phone it read 'saving....' Then it said 'done.' However, I cannot find the file in the Box drive. It should read 2030-06-13...Is there a way it can be retrieved? Is there a chance that the file is offline? I ask this because when I was about the log off the app, I got a message that said, if you logoff, all offline files will be deleted. I did not logoff. Maybe the file is offline somewhere? How do I retrieve an offline file? Thanks so much. Phil

If we change our custom subdomain, will the existing links we've shared using the former custom subdomain redirect to our new custom subdomain? ie changing our custom subdomain from https://oldcustomsubdomainname.box.com to https://newcustomsubdomainname.box.com

On Box, we are using Excel to setup a reference spreadsheet that will be externally linked by several spreadsheets.  We have users on Windows 10 and Mac OS X that need to access and modify these Excel spreadsheets.  When the external links are made, Excel references absolute links which refer to the users local directory. While I see multiple posts about this similar issue, I do not find a resolution that works for us.  Could you please provide further guidance?

I am developing an application, before I have access to the folders and documents created by the application over the Contents Menu, however, now I can not find where to manage the files and folder created by the application.   Thanks for your help and support.   Gerardo

Would it be possible to run the script that fixes the data usage?

Hi I have purchased images from a photographer 5 years ago and now logging in the files are missing. I've been through my emails and retrieved the original link and it's saying its been removed or is unavailable to me. I have tried already a few times to get in contact with the photographer and he won't return calls or emails. If I can provide you service the links could you possibly retrieve the images?

Hello, My wife and I got married last year in June. we are reaching out because the link to our wedding videos and raw audio is no longer active and we wanted to see if there is any way to get it back so we can download it. It has our ceremony and our pastor's message that we would love to re-listen to. Hope you help! Below is the link we had received.   

The Box Tools extension on the Safari Mac browser doesn't seem to work as intended. Upon installing, Box allows you to open up documents from Box.com into the desktop Office apps. However, somewhere along the line the connection to Box Drive/desktop Office apps stops working and Box Tools no longer works. The user is prompted to install the extension again, which works for a limited time, but fails again at a later time. I can confirm that this only happens on Safari Mac. It does not happen on Google Chrome Mac. Furthermore, it happens to multiple users, not just myself. It is not an issue with my computer or any setting configuration.   

Hi, My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over.  We've tried contacting support and the support agent asked for the exact date as to when his account was created and when the last time he accessed the account in order to reset his 2FA, but it's impossible for him to know that information.  Is there another way to have his 2FA reset or disabled?  This has been the most frustrating process and not sure what can be done to solve this (don't want to have to create a different email address/account).  Any help would be much appreciated. Thank you

I have added a a new email address and have received a confirmation to the new  address to my new email address which I verified however I am still not able to make the new email address my primary box account email address. Thanks John

Special Olympics Idaho has a statement that was mailed to I don't know where to make payment or view invoices in Box.  Thank You Tracy Painter  

I had already requested cancellation, but they billed me again. I have already requested a refund and eagerly await your response and full reimbursement of the amount paid.

Dear, good afternoon.I am about to purchase Box Business, in the characteristics it indicates that the storage space is unlimited. I need to have several TB, can someone confirm that it really supports that much space?From already thank you very much!

When we try to open a sheet we uploaded in Box, it opens in Notepad. I have checked the default apps for CSV files and they are set to Excel with no option on the computer (windows 11) to use Google Sheets as its web based.  The Box workspace integration is ticked and should execute ..   Support has been terrible.    Any help out there? Box wont refund the subscription

Can someone please tell me how I can recover my applications

私は外部ユーザーのアカウント管理をしています。外部ユーザーの権限をビューアーから削除へ変更することができません。変更ができないユーザーについては、アカウントの名前とメールアドレスも表示されません。原因はなにでしょうか。

Hello My co-worker left the company and I need to take over his account (I have his login credentials). How should I do ? thanks

Could you fix my Storage. I've deleted so much files but still show ”67.5GB out of 50GB used” .

I use box in my company organization.I would like to improve security by performing two-factor authentication using an app when logging in to an administrator account.I set two-factor authentication with an authentication app from the account settings, but the authentication code input screen is not displayed when logging in.What could be the problem?(I'm not fluent in English, so I'm using Google Translate)

Hi There support team,  I'm setting up my new Apple computer with Box sync. An files need to be synced (downloaded to the new computer) upon review today 3rd of July on Box web, I find there was an access from Box sync (on Mac computer) from Jakarta, Indonesia on Sat 1st July, then on Sunday 2nd of July I receive 2  unknown Whatsapp calls from Indonesia. I believe I've taken steps before to secure account (strong pass and 2 factor auth), but the coincidence of the Login and call from Indonesia makes me nervous there might have been a data breach. Is there a way to have more information (logs) from the Jakarta ip? whether there was full download of Synced folders?. Or, could you please let me know what steps to follow to confirm if there was a data breach? Thanks in advance  

I deleted all the files in the account and in the trash bin to reclaim space and store new files but still, the dashboard says I don't have any space. Please solve the issue