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I just created an experience cloud user added the Box App User permission set and when the user tries to see a folder get an error. (I’m using the Box Content Explorer component for Flow)

“Unable to create downscoped token. You may not have access to the resource requested. invalid_resource”

I already check the configuration and the instructions in the following article https://support.box.com/hc/en-us/articles/42768857805843-Box-for-Salesforce-Box-Explorer-Error-Unable-to-create-downscoped-token-You-may-not-have-access-to-the-resource-requested-invalid-resource. The error still remains

 

There is something curious. Right after I sync permissions with an admin user.

The Experience Cloud user is able to see the folder.

 

This is not a workaround because we cannot sync permission manually every time an Experience Cloud user is created.

 

Does any one have an idea what the problem is?

 

 

 

 

Hi ​@Dedon Integration User, 

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. Now that you already have an existing case, please keep an eye out and we will continue to get in touch through email. 

 

Thanks for posting, and we hope to get this sorted out very soon!

Hi ​@Rona Box 

I created a ticket for this error, but I haven’t received a reply in 6 days.

Is there any other way I can get help to check this issue out?

I really appreciate your help with this issue because we haven't been able to move forward with the Box implementation.

 

Thanks in advance,

 

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