Hi Tori,

Welcome to Box Community and glad to help! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!

Can you please help me with the same thing.

Best Regards

Markus

Should I be a paid member to get any actual support?!?!?!?

I would pay to get my box back.. until now, nobody have bothered from the box team. 

Shame! Switch the provider ASAP. I tried the desktop app and it is not that great