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Question

My ISP went out of business so my email address no longer exists

  • May 23, 2025
  • 5 replies
  • 200 views
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And  I can't update my email address since I can't get into box with the old one.  What should I do?

Thanks,

 

Tori.

      5 replies

      Forum|alt.badge.img

      Hi Tori,

      Welcome to Box Community and glad to help! 

      We have created a new case and a member of our team will contact you through email, please keep an eye out. 

      Thanks for posting!

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      • ime95mos
      • New Participant
      • September 4, 2025

      Hi Tori,

      Welcome to Box Community and glad to help! 

      We have created a new case and a member of our team will contact you through email, please keep an eye out. 

      Thanks for posting!

      Can you please help me with the same thing.

       

      Best Regards

      Markus

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      Should I be a paid member to get any actual support?!?!?!?

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      • ime95mos
      • New Participant
      • September 5, 2025

      Should I be a paid member to get any actual support?!?!?!?

      I would pay to get my box back.. until now, nobody have bothered from the box team. 

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      Shame! Switch the provider ASAP. I tried the desktop app and it is not that great

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