Skip to main content

I need a backup code for when I don't have my MFA nearby.  When I try to generate my one time code I get the following error message

There was an error while generating account backup codes. Please try again.

I have tried several times. 

Hi ​@MORI

Welcome to Box Community and we’re glad to help! 

To get a closer look, I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted out very soon! 


Reply