I was told I needed to create a support case. Please help me.
Message from Box on desktop:
Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.
Hi
Welcome to Box Community, and we’re glad to help!
I understand that you need a case created to review your Box desktop application’s logs. Upon review, your enterprise has a designated team that can work directly with Box Support.
In this case, please get in touch to your internal helpdesk team to submit a support case in your behalf.
Thanks for posting, and have safe weekend!
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