Support Forum

I get an error when I try to add a new email address. There was an error while trying to add my-email@account.com to your account.

Submitted a request via this form to have Box for Microsoft Office added to our Enterprise account. Is there a way to check on the status of this request?

I inadvertently uploaded the wrong file and would like to delete it, but I cannot figure out how.  There is no trashcan icon when I click on the file or right click the file. I can't drag and drop it  into the trash menu on the left.  How do I get rid of this file?

I originally accepted an invitation to Box files with my personal email.  I failed to respond to the email verification in time and now cannot access anything.  Files are being shared to my new work email and when I try to change my Box account to that email, that will not work either.  I have no access and can't contact anyone to help.

When I share a Box link with a client, they are getting this error message.  I think it's because they are clicking "Part of CBRE" when they click the link, but when they click on NOT a part of CBRE they get prompted to sign up and pay for a Box account.  Is that normal?  Can't we share free Box access?  Please advise!

Hi Can you help. I was not able to upload today due to limited storage although when I previously contacted you all I was told I have unlimited storage. Thank you   Michelle

Hello,  My boss updated my access to the enterprise account, but I still can't upload files. The system keeps saying my storage is full. Please assist. Thanks! 

Hello, My Storage Usage is Incorrect on my account and from what I can see there is some sort of script that needs to be run on the company's end. Can someone please help with this?   Thanks, Louisa

Hi There, Even we are getting the below error when trying to access the box widget from our application. Can you please advice  

It would be very helpful to use Teams for messaging, but all messages need to be captured and saved (through Governance) in order to be compliant with records retention for FINRA. If we integrate Box into Teams, does Box only share the files or does it also save the actual chat messages?

Hi, My account says that the box is full but there is no file in it. Can you please run the scrpit to fix the data inaccuracy? Thank you in advance

Someone deleted files from my Box account in December 2022 and I would like to restore them. Is this possible via backup files?   Can this be escalated to engineering?

Hi, I do sistematically delete files from box account folders, but the overall size keeps increasing! and I am reaching the limit.   Please support!

Please run your script for correcting free space. Thank you.

Dear staff, I would like you to run the script mentioned in the link below for my account. My space appears to be full even though I don't have any files in my account. Thanks. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Hello, I'm taking over support for a company that used box.  I can't even contact support for a simple question about a box check in the admin portal not working.  My company pays $20K for box and they can't be bothered to answer a question about a glitch in their admin.    Box support is a web page of frequently asked questions - no chat, no email, no phone number. I've never had to deal with box before - I want to make sure I transfer every single file we have on box to a cloudshare we manage.   Any suggestions since I can't ask support?

I want to know how to change the contract. ・How to reduce the number of contracts ・How to terminate the contract *Next update date: 2024/02/03

We are asking if it is possible to demote an admin to a member. 

The space used in my application is not correct, I have already deleted files and it still tells me that it is almost full

My Box account storage shows as almost full, but it's not and I can't get my storage space back. Can someone fix this issue definitely? Thanks.

When I enter my info to upgrade it tells me there is an error..... there is not. How do I upgrade?

Hi Support team, We have created an email account. However, the user has not received any emails, and even when attempting to reset the password, they have not received any email notifications. We have tried to follow the troubleshooting process, but so far, we haven't had any success. Please advise on the next steps or any actions we should take.

Much like every other post in the community on this topic, I am trying to upgrade from the free personal to Personal Pro and getting an error when I go to process the payment irrespective of whether I choose annual or monthly. The error is sometimes generic and sometimes that I need to provide additional verification yet I am never asked for additional information. Further, all community posts have the same response to either log a ticket (which is somehow a community post rather than a ticket) OR it sends one to sales. While I can appreciate the links, I doubt the sales team needs to process my personal pro payment. Is there something else I'm missing in this process?

We can delete version of a file, but they can be restored. Trash policy is that only admins can clear the trash. I am logged in as admin. Looked in the user's trash folder and did not see the versions there. How do I as admin permanently delete versions of a file. 

I get an error when I try to add a new email address. There was an error while trying to add my-email@account.com to your account.