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Question

Can't Add Collaborators - 4 Days No Support Help, Paying People to Sit....

  • May 23, 2025
  • 2 replies
  • 24 views

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Rant: Hoping someone here can help! It has been 4 days of trying to add 2 team members! Support has been extremely slow, they send a "solution" non-US times then check out until the following day. Their solution "uncheck box to see if it works" it doesn't, paying 2 people to sit all day and do nothing! 

Issue: I begin to share a folder and when I type the first letter of the person's email the yellow pop-up occurs. I have tried  in admin "Restrict External Collaboration"her01HKYPWNKAXA1C23H4PFSM5B5Q.png

2 replies

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If I continue with the email and press send, this is the pop-up I get.

bpo01HKYQ9CGWCNKZF3SVB43FW4K4.png

 


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Hi there,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!