Skip to main content
Question

storage count is not correct

  • May 23, 2025
  • 1 reply
  • 18 views
C
Forum|alt.badge.img

Sorry again!

I deleted my all files and folders and empty trash box, but storage count is 11.3GB. Please correct my storage count. 

Thank you for your help.

Masatsugu UEHARA

    1 reply

    C
    Forum|alt.badge.img

    Hi Masatsugu UEHARA,

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Thank you for posting!

    Best,
    Ann

    Terms & ConditionsAccessibility statement