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Question

storage count is not correct

  • May 23, 2025
  • 1 reply
  • 18 views

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Sorry again!

I deleted my all files and folders and empty trash box, but storage count is 11.3GB. Please correct my storage count. 

Thank you for your help.

Masatsugu UEHARA

1 reply

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Hi Masatsugu UEHARA,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!

Best,
Ann