Support Forum

Hi, my storage is showing a usage of 9.7 GB, while my coworker who has access to the same folders as I do is showing a usage of 100 MB. Please run the script to correct data inaccuracy issues.

How do you generate a report that shows which users are enrolled in 2 Factor Authentication?Also, when you turn on settings to require 2 Factor Authentication does it log out the users, or is it just upon their next login?

call to any of those watermark api return error " Watermarking feature is not enabled.", are those API no longer available? API: https://developer.box.com/reference/resources/watermark/

Is there a reason why android phones can't do screenshot with box but Apple phone can 

HI everyone,  I've been invited to box from another company. I've set up my account and everything works fine. Recently, box asks for a digit code from a 2FA app. However, I never set up 2FA. How can I reset my account to set it up and continue to use it? BR Sebastian

Trying to open Box Drive in AWS. Installed and reinstalled the Box drive multiple times. When opening the Drive it goes to the login credential window. After entering the credentials it goes like "Launching Box Drive". Screen is stuck after that unable to open the drive. Able to access the BOX from web browser and also is able to access the Box drive installed on the local machine. Need to access this in AWS and it is not working. Please assist.

Hi Team, After migrating my Box Sync App, the sync created duplicate folders with my email (not sure why as I moved the drive as is to a new machine), it worked before. As a result, removed all sync folders from both the HDD and the Web based interface, and permanently deleted the folders from the Box Trash. However, it did NOT update the Box used space. After re-adding all my files, I am now over-quota, despite my data being about a third of my quota. I have read there is a script to be ran to solve this, hope you could do this. Also, do we have an ETA as when the used space reporting be patched? Thank you.

Hello  I am trying to remove an old box account from my hard drive in order to replace this with my new account.

I have problems setup about steps to setting metda file. The community can help me? Thank you very much!

I have users with an intermittent issue; they save a file to box drive, then sometimes, when they re-open the file, it is view-only, they click enable editing, and then are prompted to save the file, which defaults to a filename that would be a duplicate except the spaces are %20, they can't save because the file is open, so they save to their desktop and stop using box, effectively. I thought it was MS autosave, so I had them turn that office in the options for each MS program, but the issue persists.

User Email address : <data redacted> Provision Box Access - Sponsor – Provided LicenseUnable to login into the box account

My profile says I am only using 40MB at this moment out of 10GB of Storage, but when uploading, Box tells me I am "out of storage."   ???

I registered this account using the school email address however when I try to access the documents shared by the school. I was informed that "This shared file or folder link has been removed or is unavailable to you." I believe this is a mistake with my account and I need support to fix this issue. 

WE HAVE A CASE WHICH HAS BEEN OPENED FOR FOUR MONTHS AND NO RESOLUTION!!! THIS IS A SIMPLE PROBLEM OF SEAMLESS LOGIN AND THIS COMPANY CANNOT RESOLVE IT TOOK OUR MONEY AND NOW IGNORES US

Hello We noticed that after deleting everything from our box account the space reported is not correct for account ID 32625532253, could you please run the script on that account to recalculate the free space?

Hi there, we are having an issue with the Box application for iOS devices receiving Intune app protection policies (MAM policies). I did some digging and found an article by Microsoft that states, "You need to enable the Intune mobile application management (MAM) feature in the Box admin console. Otherwise, the Box app won’t receive Intune app protection policies" https://techcommunity.microsoft.com/t5/intune-customer-success/using-box-cloud-content-management-with-microsoft-intune-app/ba-p/2521487 Is the above accurate? Do we need to enable the Intune MAM feature in Box admin console to allow the iOS Box application to receive Intune app protection policies?

I've seen many people post, but haven't found a solution to this issue. I've already tried another browser. Please help.

I am still not getting verification email.  I have enabled 2 factor verification.  possibly I have two box accounts.  I note that I upgraded the plan on one of my accounts yesterday.  can you pls help me. I have now spent 6 hours trying to get Box to work for me.  Thanks!!  --Mary

I'm trying to change ownership on a specific folder however, I keep getting the error message: There was a problem while trying to transfer item ownership to XXXX.  I need someone to help me as I need to free up some licenses to assign to another user.  

Hi, since I have the ability to search for every location that a particular file lives then I can pull up all those locations by using the search. Is there a way I can replace / upload new version of that file in all locations at one time? At the moment I have to do this one at a time and at my job that's going to take a long time.

Previously, during a project that required IP address restrictions, we had implemented such restrictions. Now that the project necessitating these restrictions has been completed, may I kindly request the removal of the IP address restrictions?

Hello: I want to wipe-out my box account by removing all previous content. I've changed roles and I have files from the past teams / groups that I no longer need to be part off. The list includes:  1. Files/ folders that I created. 2. Files and folders I've shared. 3. Files shared with me.  I want to remove myself from all this content and leave files as-is for others from my past team to continue using, but I start off with a clean box. Is that possible? 

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

Box Drive for Mac (Running MacOS 14.3.1 and Box Drive version 2.37.142 will not open a PDF with Acrobat DC (latest version and set as default app for PDFs) when using the Box search feature (not finder). It will launch Acrobat but never open the the document. No errors. Now if I make the file available offline, then search for it using the Box search feature it will open no problem but that defeats the purpose of having cloud storage.