Support Forum

Recover deleted files

When I logged on yesterday I noticed a Box folder that i use everyday is missing. I looked in the Trash but didn't see it.  I believe the Name of it was 01. GT&D. Not sure who the owner is.  https://nike.ent.box.com/s/bxhpway9wk2vcsohs796m80650yef86x

Hi there, It looks like numerous other people have already had this issue and posted in the forum but no solution is given. I created an account today using Google login in order to see some files shared with me. The person sharing the file with me requires a strong password to see the shared files. I have tried to add a password to my account so that I can then create the required strong password, but it is not letting me. How do I fix this? Thanks.

Hi, I made my box account by signing in with Google. When I try to set a password, I get an error message saying "There was a problem changing your password". This is a time sensitive problem because not having a password is preventing me from accessing a data set shared by a client. Can someone please assist?   Thank you, Jingjing

I forget my pattern so i can't get into the application, if anyone knows how to solve this issue then please help me.

Options are not available to delete google docs.

Salesforce is changing its locale format from JDK to ICU in the Spring'24. Does this affect the use of Box for Salesforce?What, if anything, needs to be done to accommodate the change?For example, do I need to upgrade to the latest version, change settings, etc.?

Our corporate partner transferred ownership of a large (multi-TB) set of folders to our company. On my end (as the owner/admin), the root directory lists the correct number of files that should have been transferred. However, the actual number of files inside the folder is a lot less.  Could this mean that something went wrong or could it still be transferring? I'm asking because the root directory does list the correct number of files. Thank you.

Hi, I have two box accounts that were created at the company I work for. I'm looking to consolidate the two accounts into one (ex move my studios account to the corp account). Would anyone be able to asssist with this? I tried linking the two accounts but was unfortunately unsuccessful.

Hi  I am creating JWT token on server side and getting the access_token from Box. GET users is working fine with that token. curl --location 'https://api.box.com/2.0/users' \ --header 'Authorization: Bearer token' But when I try to create a managed user, I am getting the below error. Even I tried to create user from here and I m getting the same error.https://developer.box.com/reference/post-users/ { "type": "error", "status": 400, "code": "invalid_request_parameters", "help_url": "http://developers.box.com/docs/#errors", "message": "Invalid input parameters in request", "request_id": "nz1zokhll68duz1d" }

My account does not display the amount of free space correctly. Please help.I deleted about 1/2 of my account over the last 24 hours and I still show very little free space.

I have questions on the number of seats.  My account states 5 of 10 seats used but I can't add anymore seats? If you can't speak to anyone via phone, then maybe we should start to look else where.  

Hi,  I haven't looked into the folders I have created in a while just to find out that there are some files missing. Some folders are even empty. Not sure what's going on.   Thanks for the support. Chatchai

H, box team,I have emptied all my files in my account before. (include of the trash)But I don't know why my storage usage shows "15.5 GB of 50.0 GB"?I read many posts like my problem in this community.This condition needs your help to run a script to clear or correct it.Please help me for this problem, thank you!

The sender insisted the link to box is valid.  I kept get this error when clicked on the link "This shared file or folder link has been removed or is unavailable to you".  

Dear Team, Kindly reset my box storage, I have deleted a number of files, yet it remains the same.  Kindly do the needful.  Thank you.  Regards. Dear Team, Kindly do the needful. Thank you.  

when in a file and trying to get the activities on the side to complete or add notes it is lagging at times 3 minutes or more and when I get the task to complete/ approve I get 3 of the same one after the other.

Free space on my account is not accurate. Can Box support please run script on my account to fix this? Storage Usage Or File Count In My Account Is Incorrect – Box Support

Hello, I have recently done some cleanup on my local system and since then the Box Sync app chose 32116 files with the same error :  File name is empty, I cannot move the files as suggested.  Also checked Box online and all deleted files were also delete from Box.  I am using version 4.0.8088 on Sonoma 14.1.2. How can I get rid of that error? it is considerable slowing down my sync as it has to go through the 32k "phantom" files.  Thanks.

I'm sorry, I can't add any more files because there is a difference between the amount of space actually stored and the amount of use I see. Probably, when you create an empty parent folder and move the file there, the capacity will be enlarged, so I think that's the cause. Please respond. The trash can is empty.

I'm trying to use plug-in of Bubble. For the setting guide, I may need to get enterprise ID and access admin console to register application ID on BOX. However, I couldn't access to admin console and can't get enterprise ID now since I'm individual plan. Can I think individual plan user can't use BOX for Bubble app development?

Hello!  I keep getting a message that my storage is almost used up.  But I deleted several GB of files.  I noticed a number of other users posting about this.  Could I get the same "recalibration" that was done for them please?  Thanks so much!

Hello, I'm trying to integrate Box OAuth2 into my Android application. With Box SDK I wrote BoxAPIConnection.getAuthorizationURL( clientId, URI.create("oauth://box.oauth2/redirect"), state, scopes, ) I got https://account.box.com/api/oauth2/authorize?client_id=<REDACTED>&response_type=code&redirect_uri=oauth%3A%2F%2Fbox.oauth2%2Fredirect&state=<REDACTED>&scope=root_readonly which looks pretty decent. However when I login with my Box.com account which links to my Google account which has 2FA enabled, when authentication at Box succeeded and it should go back to my Android app, which would handle the "oauth://box.oauth2/redirect" above, it instead gives this page   Box Java SDK 4.6.1, with Pixel 5 emulator running Android 11 and stock Google Chrome.   Tried to reveal the URL to Chrome I got instead https://account.box.com/login/mfa?redirectUrl=%2Fapi%2Foauth2%2Fauthorize%3Fscope%3Droot_readonly%26respons

Is there any real box support?  I tried to install box drive and keep getting a "windows needs to restart error"  I search the forum, it looks like there are many similar posts unanswered. Looks like the support is non-existent.  The message asks to send the logs and open a ticket. No way to do it.  Do I give up?

Hi there, I just signed up for box and I'm trying to sync box so that it shows a folder on my mac files. I downloaded the Box Sync file but it still doesn't show a folder, look forward to hearing back.