Support Forum

We are looking to set enterprise default settings for File Request Links such that our branding / logo is always added and the uploader is required to provide an email address in the form. The only option we have found is the requirement to edit the form every time a shared link is created, which is a good feature... but is there a way to edit whatever the default setting is and edit from that baseline?

Is it possible to restrict access to Box for a user based on a particular machine / laptop, or based on IP address or DNS log in?

Keep getting the same message, how do we get this fixed I need to access these documents. Thank you. 

I have a Relay set to notify when a file is uploaded to a specific folder, however, we receive 100s of files per day and need the file name listed in the notification, or a link to the actual file, or have the trigger file attached to the notification email.   Is this possible? 

Hi Team,   Just wanted to know if deleting my app from Box Marketplace will affect the existing user or they can continue to use my app ?

Hi, I have a Personal Pro subscription. I have a bookkeeping practice and request documents from my clients. If I share a folder with a client, it seems like they have a maximum file size limit of 250MB that they can upload to the folder. I was under the impression they could share a larger file. For example a large spread sheet could well exceed that limit. How can I request a large file from my clients? 

I deleted all files from my account, but the space used still shows 5 GB of saved data

See attached screenshot of the message I receive when trying to access the link. Can you lmk what I need to do to proceed. My contact said that my invitation is pending. What do I need to do?

hi, my storage is full, but it isn't. how i can resolve this problem?

Hi, My account is reporting as being full even though I have no files in it. Could you please run the scripts mentioned here to fix it? : https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect Account ID is : 16159070 Thanks Guy  

I can not access or find Box on my computer

Hi, I need to reciver a box note urgnetly, is there a history that can be located so i can see a previoulay saved version   

Hi,  box drive is installed completed, however I use box drive, that error dialog come out. "Box Driveの更新を完了するにはWindowsを再起動する必要があります。 問題が解決しない場合は、Boxサポートに連絡して問題のトラブルシューティングを行ってください。" but Box drive is newer version. Can not box dirve use on Windows11(ARM64)?

Same issue as most here -- verification takes me to a page to set my password, then goes to an error page: 403 Forbidden Attempting a prohibited action

Hi, I have a folder set with subfolders and files that all have password protected links associated with them.  I did not set them up to have any type of expiry on them.  We have shared these with external clients and everything was working fine.  However, now when the externals try to click on the links they are getting an error indicating that the link has expired OR they are getting that the requested page does not exist.  I have not moved these files or changed the shared links or passwords at all. One item to note is that the external is taking the link and adding it it to a Google document that they then click on to access.  She tried to see if she needed to open up a new window and put the password in but it still doesn't open.  I really need to get this fixed ASAP as the external clients need to access these files.  Can you please help? Thanks!

I just signed up for Box today (3/20/24) for the Enterprise account, I am supposed to be able to register up to 3 internal users.  The help function tells me to (1) go to the admin console, (2) head to users & groups, (3) click the manage users tab, and then (4) click the add users button.  The first three steps work fine, but for the last one, there is no add users button.  There is a section for "add teammates" in a menu on the right, but it's not clickable.  I have no idea what to do - this is incredibly frustrating.

Just wondering if there is support for displaying a thumbnail preview for folder contents, like how Windows Explorer works: Thanks!

I would like to migrate my account  to another enterprise ID.

Please contact me since our anniversary date is May 20th and apparently we must make this change prior to March 20th.

I haven't been on in about a month. I signed on today, and all my files are gone! What's going on? How can I get my info back?

There are a couple of individuals on my team, including myseldf that cannot log into BOX from our iPhone.  Can you help

Our founder is trying to transfer ownership of the account to me, but I'm not receiving the verification email. We've tried several times, but no luck. Please advise. Thank you!

I am a sole Enterprise user. My existing primary email address was lost because the supplier decided not to support the domain. So I now want to change my primary email address to a gmail.com one. Over four hours I have followed various advisory pages, but they all end in failure (supposed links are missing) or refusal to accept a gmail address.. Could you please instruct me how to change my primary email address, when the existing one is dead. I am of course happy to send you further information about myself, in order to maintain security.

Hi all, I use Box for work and have to annotate files using Adobe Acrobat for Box. Normally it's no problem, but today I can open the file in Adobe Acrobat for Box but if I try to add any marks, the file goes blank, and doesn't return, even if I refresh the page. Does anyone know what may have changed today 3/20/2024 vs yesterday?

I want to submit, call or chat with support. Why is it like searching for Waldo to submit a ticket? Could someone please help?