Support Forum

The storage size says it is full, when it is not, please apply the script to correct this.

i have deleted and unsynced almost all my files as well as deleted them from trash yet my available storage remains the same...also, how can box support not have an email address to answer questions????

i cant access my account

My company was using only free accounts and then one person in the company switched to a paid account which then messed up the entire box drive which the only solution was to delete Box drive from the computer. When I then reinstalled box drive about a months worth of files were lost both in box drive and box. is there a way to recover any of those files that were in box drive (and presumably box) from beforehand.

I created my box account using Google sign in but it would not let me set up a password either in setting or from the reset link https://app.box.com/reset. I would like to access a shared folder that has security requirements so I would like to be able to set up a password.

How often do my companies files on box get backed up

Someone is trying to share a file with me and it requires me to change to a stronger password.  It take me to a page where it asks me to enter my old password.  It already has a password inputted there, but when I try to create a stronger password it tells me the old password is wrong.  If have tried deleting what's already inputted and enter in my current password.  Doesn't work.  Have tried every other possibility that I can think of for the old password and it tells me it's wrong.  I called support and they said they created a ticket and I would receive email confirmation in 5 minutes.  It's been over 30 minutes, I have not received confirmation that there is an open ticket.

Boxに格納しているフォルダが勝手に消えてしまいます。 ゴミ箱にも履歴が残らないのですが、なぜでしょうか。

My folder that is named All Files has no files. But it says 「238.6 MB/10.0 GB used」. Please clear my folder.

Hi,  I've deleted files and my storage still says I'm using 9GB even though I'm using less than 1 GB. I need the storage access ASAP.

Hello. I tkae frotos from box on my iphone 14. Some of them arent syncing to my PC. Please help!  

Please tell me how to use it. When you register as a new user, you will be registered as an administrator user. I want to register as an external user. Even if you delete the administrator user and try again, it will be registered as an administrator user again. Please tell me how to register as a new external user.    

Mircrosoft Azure Exam  link is not available when clicked on link

Apparently my Box Desktop app (MAC) got corrupted and had to get restarted. In the process, my storage went from ~47.5GB to 4.8GB. How do I get my files back? For some reason I'm not allowed to open a ticket. Very annoying.

When sending an invite to a folder I have received "cannot send. Deactivated user" but when checking with the intended recipient they have no idea why this would be the case as they had never used box previously. 

Trying to add a new user but they are not receiving the setup invite emails.  We have checked our spam and email servers but no sign of the email coming in at all.

Unable to complete the installation. getting this error when trying to open the service 

I cannot log in using 2FA due to a new phone number

Can MFA be added for a user using the free version?

I've tried templates and, from scratch, a simple workflow to notify someone when a new document is uploaded. It says the fields aren't completed, I'm 100% sure they are. Workflow is titled. Everything is there.

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account? 

We are sending and receiving files to and from customers via BOX, but some customers have reported that they are unable to log in to BOX. We have received reports from some customers that they are unable to log in to the BOX. If you know how to solve this problem, please let us know. The following is the sequence of events leading up to the screen. Invitation mail is sent when the customer starts using the BOX→The customer sets up registration information from the URL in the invitation mail→When the customer tries to access the BOX login screen to start using the BOX, the screen shown in the attachment is displayed. The screen shows "A confirmation email has been sent," but when we checked with the customer, he said he had not received any BOX email other than the first invitation email. Referenced URL https://support.box.com/hc/en-us/community/posts/11554242014867-%E7%A2%BA%E8%AA%8D%E3%83%A1%E3%83%BC%E3%83%AB%E3%81%8C%E5%B1%8A%E3%81%8B%E3%81%9A-%E3%83%AD%E3%82%B0%E3%82%A4%E3%83%B3%E3%

I recently upgraded from a free account to an Enterprise account so that my organization can take advantage of the better security features. I am the account admin and yet I am unable to classify folders that I create. I am listed as the owner of these folders but I keep getting the message, "You do not have permission to edit Classifications for this item. Contact the owner or co-owner for assistance." 

Hi, Is there a way to change the settings for a single folder to not sync the file to the devices that have Box Drive? We have a large folder that we don't need to sync with any devices, but just keep it for downloading the files when needed. Not sure if there is a better practice for doing this.

My account only has less than 1GB of items in it but you say I have almost 8GB. Can you please fix my account.