Support Forum

The folder was created with no management console. I get an error when I invite an administrator and transfer ownership rights. How do I transfer ownership rights to administrator?

I was working on a group project and all of our box accounts said our storage was full, but I don't think it is. I can no longer upload files. 

I have an individual account, signed in through google. To accept a collaboration, I'm being forced to reset my password, but I never had one because I signed in through google. Please help.   Thank you.

SSO接続を作成中にエラーが発生しました。

I attempted to create a new co-admin account but made a mistake. I deleted the account, and it no longer appears on the list of managed users. However, when attempting to add the account again, I receive an error that per account already exists in the enterprise.

We are having technical issues. One of the collaborators (Owner of the folder) cannot see the shared folder on their side and they are still under collaborators. 

I can you please delete my account I was supposed to join with my companys invite

Even presence of the Urban VPN Browser Extension (if it is not connected) is alerting that Box.com is unsafe. I reported to Box Twitter team and as per their guidance reporting the same here.

my verification code does not come.  I have switched from macbook to laptop.  i have restarted the computer.  I have tried different browsers.  Im frustrated and need help.

We are using a VPN solution called Perimeter81. We would like to restrict access to box by allowing only users that have a VPN address assigned by Perimter81. Is this possible with box? Thank you

Hi,   When I'm trying to upload files into some of my folders, it shows an message that says "You do not have permission to upload files to this folder". Could you please help?   Thanks, Robert

I have a folder that is shared with a Group and a few users. I'm trying to fetch users of the corresponding group. I'm using Box Java SDK v2.58.0 and the Application that I've created is a Custom Server Authentication App with "AppOnly" access.Can someone please assist me here as to how can I fetch all the users of a particular group that has access to a particular folder?Any help would be highly appreciated.

I am changing phone numbers but there is no way to do it have support contact me on how to do it

I can only enter my account using gmail, every time I try to create a password it gives me an error

Hi, we send some files to a recipient and when we saw the access information we saw that there was a location untrusted by us. It is been happening from feb 16.We had a virus in our system from that day and we wanted to know if box was compromised somehow   Thanks!

When manually sending a reminder by clicking "Send Reminder", the following error occurs (screenshot attached): An error occurred and we have been notified of the issue.  Please come back later and try again.  Sorry for the inconvenience. This has been happening for the past 2-3 hours.

I need to change our domain from paragonone.com to extern.com.

I'm brand new with this BOX system -- was allowed to review files when I first signed-in (two days ago).  Today, the system has allowed me to sign-in but doesn't allow me to get to the list of files (that someone else entered).  Starting to not like this BOX system!

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise.  

There are some managed users I can't seem to delete, I'm looking for support on how to fix this.

Hi i need help deleting some custom apps but its says contact support to do this. 

I just upgraded, and didn't realize it was for three people, I only need it for one. I need this changed. I'm not paying $21 for 3 people when it's just for me. Please help.

Hi.  I've set up the Box Salesforce plug-in using a service account (RevOps) but now cannot log in as my regular user.  It states that I'm already linked to Salesforce, and shows the email address of the integration user.  As a result, I am unable to access content.

I bought Box.com a few days ago and I don't like it where can I request a refund?

buenas necesito recuperar la cuenta , me he puesto en contacto con facturación pero todavia no tengo la solución, necesito urgentemente entrar a los archivos de mi cuenta, si es por problemas de pago por culpa de mi banco, permitanme pagar lo que se debe para poder hacer uso de mi cuenta. muchas gracias