Support Forum

I have not been able to log in because the text message did not reach the mobile phone I used for two-factor authentication. I'm posting with a different account.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.

My collegue's cell phone number has changed recently. He can't sign-in his account because he has already given away old cell phone and did not disabled two factor authetication by old cell phone number. Could you disabeld his two factor authetication? Please contact me with the information you need for disabling two factor authetication of his account.

I look that after deleting everything from my box and copying many files in this account the space reported is not correct for account ID 32155938779 Could you please run the script on that account to recalculate and correct the free space displayed?

Hi, like for many others, my account shows 100% storage used, while in reality it is much less than the limit. Could you please run the script for resetting the correct amount of storage used? Thank you.

Hola! Tengo una cuenta de box con mi cuenta de Google pero no me estaría dejando ingresar y me tira error. Quisiera recuperar todos los documentos que tengo

I noticed that after deleting and copying many files from my box account the space reported is not correct for account ID 30488022584 Please, could you please run the script on that account to recalculate the free space and display correctly? Thanks a lot

Hello, Need some help - a client is uploading photos but not all the photos are uploaded. It would say successful - but missing 100-300 items. Background information: The client is using Box web portal, desktop, uploading into a folder that they are a collaborator in. They have access and also Editor permissions in this folder.  They upload lots of photos a day - approximately 2,000 a day. They are Jpeg file extension, iPhone photos. Approximately 2 to 5 GB total.  But the upload speed is slow. Once completed uploading, it would say 'successful' but when they check Box web portal Desktop, about 100-300 photos missing.  Has anyone had a similar issue and how to resolve?  Kind regards, Ming Osborne

Every time I select files to upload, Box automatically changes the name to a few letters and numbers. It allows me to rename the files with their correct names, so I don't think it's a length issue. Anyone know how to fix this?  

Hello team,  I am unable to update my email address to be able to view 'My Activities'.  This is on the Box Support page.  Please see the attached screenshots. An incorrect email is captured. I don't have access to  [personal information–redacted] Is this something you can fix? Look forward to hearing from you. Kind regards,Ming

Hi there, Several folders only show up on Box on a browser and not on my Windows 10 Box plug in. I reinstalled and re-logged in to Box on Windows and the folders still to not show on my computer.

My Box account is not reflecting the reclaimed storage after I have deleted files. Thanks in advance for any help that you can provide. 

I'm using a service account to use Box API for "sign_requests". It works just fine when I have template tags embedded. But if I use regular templates, it doesn't work.   For example this is fine:   {     "signers": [         {             "role": "signer",             "email": "my@email.com"         }     ],     "source_files": [         {             "type": "file",             "id": "[file id]"         }     ],     "parent_folder": {         "type": "folder",         "id": "[parent folder]"     } }   BUT If I add the key/value     "template_id": "[tempalate id here]",   I get the following error:   {     "type": "error",     "code": "not_found",     "status": 404,     "message": "Not found",     "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/",     "request_id": "0cc581306512a963f5bd9a0f04fc20d95",     "context_info": {         "errors": [             {                 "name": "Not Found",                 "message": "Not Found: Unsuc

I have a user that has left the company. The user has editor rights to folders. There are some folders that see is co-owner. If I disable her account, the shared folders are no longer visible to others users. How can I remove access but keep the files shared with others

Hi, I changed my phone number I can't get SMS now / cant log into my account

I'm trying to add our accountant as a User so that she can copy our Box folder from her Enterprise account to our new Box account. It says that her email is invalid. Is it because she has an email ending in .xyz? or that she's already a User on another Box account with that email?

It's funny I was looking for the exact same thing when I saw that post. I create legal documents from forms that I send to customers to fill in their details and send back to me to complete their official document. I could run my whole business from this platform with the right integrations!

Hello, my storage is still showing full after removing most items from my box account. Could I please get some help with having my Box storage cleared? 

I have a S23 Ultra running Android and since a couple of weeks anytime I try to open Box App I get the following error in a pop-up window "Sus cuentas de Intune y Box no coinciden. Inicie sesion co...." "Yours Intune and Box accounts are not the same. Login with..." (the rest of the error is not visible in the small pop-up window) I tried to uninstall and reinstall.. without success.. I also removed the Android connection in my box page in internet ... without any result.. remaining the error. may you give me some guidance?   thx    

iphone版のアプリを使用し、 既に存在するフォルダへ入る→撮影／スキャン→ファイル名を変更 の操作を行っていますが、フォルダ内データの読み込みが非常に遅い状況です。 要因は様々あると思うのですが、どのようなことが考えられるでしょうか？   状況 ・２台のスマートフォンを使用して上記作業を並行して行っている ・同じフォルダを２台で開くことはない ・フォルダ自体にはデータが０～３件程度でデータ容量として重いものではない ・box内には大量のフォルダが存在する（いずれも１フォルダにつき～１０件程度のデータが格納されている） ・Wi-fiに接続して実施 ・iphone12 を使用。OSおよびアプリは最新版になっています。

Hello, I'm fairly new to box and want to download a publicly available repo which is fairly large in size (>1 TB). How can I parse through the whole repo and download all the files? Right now, the only way to do this is by manually download each file, and the repo has >7,000 files.  This is quite frustrating and impractical. Are there any obvious solutions to this that I might have missed? Thanks

HelloCan BOX assist in deactivating 2FA settings?

I can open the box drive, but I can't open any file in the box, including pdf, excel, ppt, word, subfolder, and so on. I have tried to uninstall and reinstall the box drive. while it still doesn't work. Also, the box can't be found in the finder.

We noticed that after deleting many files from my box account the space reported is not correct for account ID  [personal information–redacted] Could you please run the script on that account to recalculate the free space?

I am getting this message:  "Something went wrong and Box Drive needs to quit. Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue."I tried to reset the box manually but I always just get to the point that it will let me log in but then crashes once it's launching. Help would be greatly appreciated!

Hi there - I'm configuring 2 step verification for collaborators in my admin panel. In order to access configuration options, I am supposed to receive an email for 2 step verification to get into the configuration options to set up 2 step verification. I'm not receiving the email and have "resent" several times. Anyone else have this issue?