Skip to main content
Question

Can't add a user with a .xyz email

  • May 23, 2025
  • 1 reply
  • 9 views

Forum|alt.badge.img

I'm trying to add our accountant as a User so that she can copy our Box folder from her Enterprise account to our new Box account. It says that her email is invalid. Is it because she has an email ending in .xyz? or that she's already a User on another Box account with that email?

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Diane, 

Welcome to Box Community and glad to assist! 

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!