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Remove a user but keep their shared folders

  • May 23, 2025
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I have a user that has left the company. The user has editor rights to folders. There are some folders that see is co-owner. If I disable her account, the shared folders are no longer visible to others users. How can I remove access but keep the files shared with others

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    Hi Kevin, 

    Welcome to Box Community and glad to assist! 

    The user doesn't have ownership to the folder if she's an Editor or Co-Owner. You can go ahead and delete your managed user's account. 

    To keep the folders accessible for your collaborators, you need to make sure that the Owner remains active. 

    Thanks for posting! 

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