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Admin question - not receiving 2 step verification emails

  • May 23, 2025
  • 1 reply
  • 13 views

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Hi there - I'm configuring 2 step verification for collaborators in my admin panel. In order to access configuration options, I am supposed to receive an email for 2 step verification to get into the configuration options to set up 2 step verification. I'm not receiving the email and have "resent" several times. Anyone else have this issue?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Joseph, 

Welcome to Box Community and glad to assist! 

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!