I can open the box drive, but I can't open any file in the box, including pdf, excel, ppt, word, subfolder, and so on. I have tried to uninstall and reinstall the box drive. while it still doesn't work. Also, the box can't be found in the finder.
Hi Yanhao,
Welcome to Box Community and happy to assist!
We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.