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I have not been able to log in because the text message did not reach the mobile phone I used for two-factor authentication. I'm posting with a different account.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.

Hi Hiraku, 


Welcome to the Box Community!


For us to be able to assist you. It would be best to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us.


Appreciate your patience and cooperation on this. 


Thank you for posting!

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