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Hello,


Need some help - a client is uploading photos but not all the photos are uploaded.


It would say successful - but missing 100-300 items.


Background information:


The client is using Box web portal, desktop, uploading into a folder that they are a collaborator in. They have access and also Editor permissions in this folder. 


They upload lots of photos a day - approximately 2,000 a day. They are Jpeg file extension, iPhone photos. Approximately 2 to 5 GB total. 


But the upload speed is slow. Once completed uploading, it would say 'successful' but when they check Box web portal Desktop, about 100-300 photos missing. 


Has anyone had a similar issue and how to resolve? 


Kind regards,


Ming Osborne

Hi Ming,


Welcome to the Box Community!


This would be something our Product Support team would like to investigate with you and may require specific account information. 


I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 


Kindly check your email for details and updates.


Best,
Ann

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