Support Forum

Two different companies set up accounts for me on box.  They have the same email, but different passwords.  One is old and obsolete and one is new.  Until recently I was getting routed to the new acccount, but now I am getting routed to the old account (using the new password) and don't know how to eliminate that account and get back to seeing the information in the newer account.

Is there any way to do this yet?

  My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

We are having trouble accessing a discovery link. When clicking the link it says "This shared file or folder link has been removed or is unavailable to you." We would appreciate some help getting access to the discovery. Thank you!

Hello, my account has reached it's limit although I've deleted most files and empty the bin. The storage doesn't seemed to have corrected. Are you able to help?

Does the Box allow for conditional logic?  Are you able to set triggers for the signer to only pick section A B or C not sections A B and C. Like, can the checkboxes go away if one section is picked. I dont want to signer to have the option to pick all sections just one. is this possible? 

I have been attempting to download Box Drive onto my computer and have it add the files to my folders, but the app isn't downloading, and when it does, it takes me to log-in and then opens the app back up to the login screen.  It is a brand new computer, all updates complete. Could definitely use help figuring out how to get this onto my computer!   Thanks!

I want to log in the windows software of box drive but it opens an internet tab. When I enter my email it redirects to google sign in (as I created the account with google), when I go on with that after I accept sharing whatever it goes back to the main login page, and then if I log in it logs in the webpage, but software remains the same

Hello. I am trying to add another domain to switch the primary email to, but after I put the txt record on the dns records it still fails and says to reach out to support.  

You just changed me to a BUSINESS account. But today I got a charge of $19.99 for my old account. You've already charged me this month for:  03/26/2024  BOX $374.79 03/15/2024  BOX $540.00 If you can't rectify these numbers I will just close out the account. I work as a contractor designer and will have to use something else that's not a business account. Fran Johnson                                                                                                                                                  

Is there a function in Box Sign to allow us to create a document to be sent out for signature at a scheduled time?

My box is empty but says I use 7.5 GB. Is anyone able to help me, please?

Hi, I have been using the training materials & was looking to register for the Box Certified Professional Exam. Unfortunately, when looking to pay for this using the voucher my employer has provided. This does not seem to be accepted & states it is invalid. Please can assistance  be provided with this.   Thanks Mike

Can we set different access permission to sub folders under parent folders?  I want to set up both folders available for all members and folders accessible for limited persons under the same parent folder. 

I can't see the files that I have just uploaded

Box von allen Geräten abmelden wie wo ? 

Today for the first time, whenever I try to load Box for Android (including after a reinstall), I get an error message and it won't let me use the app beyond sign-in with my Box account.  The only part that shows is: "Your Intune and Box accounts don't match.  Please login with matching acc..." I'm not familiar with Intune; I never consciously use it for anything.  So for what I assume is a request to login to Intune with the same credentials, I'm not sure A) why that is suddenly necessary and B) where to do that. My desktop Box works perfectly, FWIW; I uploaded and shared a folder in the last 48 hours. The phrase in the error message doesn't return any Google search results, so I'm stumped.  Thanks much for any help!

Despite having available storage remaining, I can't upload new files. Can someone please assist?

I need to establish an FTP automation so that my App can download a file. The FTP utility can see the file, but when trying to actually download the file we are seeing the error "file does not exist" despite log rows above stating it sees the file. I do see the file permissions in BOX as 600, or rw---------. I tried to force CHMOD on the file but BOX did not allow it.

The display of free space is incorrect and I would like to solve it.

Hello. My account shows that it is fully used (>100%) with no free space for any new files or folders.I found these two support articles which show that support needs to run a script to fix the issue:https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect https://support.box.com/hc/en-us/community/posts/13057753420435-Need-to-run-the-script-on-my-box-account-to-reset-the-correct-storage-size Can you fix the incorrect usage problem (by running the script or whatever else is required) and let me know please (the login id is as@a1v.me)? Thanks in advance,Adit Sood

Hi, I'm encountering issues with the integration of Box for Salesforce. After having added the box in Lightning for record pages, Box isn't showing any folders and it does not show any data, when trying to create a folder, it fails with the "Collaboration for the request cannot be created/found. Please check configuration" error.I followed instructions to similar issues other users had, but when checking on things on the box side, the folders there existed, and the folder IDs correlated to those that should be under the folder details under Salesforce's custom settings under Setup. Please help :) 

Hi there I cannot open word documents online to work on them.I have tried several different files and turned my computer on and off. And logged off and logged back into Box.Please help! This is a critical Box function.Thank you

You are sending me threatening emails telling me you are blocking my account, but I have no idea how to actually pay my invoice for $10.00???  What the hell is going on? Is this a scam???

パスワードを入力すると2段認証の画面が表示されますがＢｏｘ認証コードが受信しない為、再度設定をやり直したい。どのようにすればよいでしょうか。