Support Forum

Who can help me to run the script for problem with space. I have no files in my account, and box says I use almost 6gb This keeps happening to me. I am constantly uploading and deleting files to and from my editors. If this is going to be an ongoing issue I'm not going to be able to utilize your upgraded features in the future. Box support can run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.

フォルダに表示されるファイル数と実際のファイル数が違うのですが原因と解消方法を教えてください  

Same issue. Should I try logging into teams with a Google account of mine. Rather than work intune?

(i can drag the file to Box....)

Hi Team, We are trying to set the unshared_at value to update the publicly shared folder to be accessible for 10 minutes only, with this endpoint, https://developer.box.com/reference/put-folders-id/#param-shared_link-unshared_at We do have a paid account However we are getting the below response :   { "reason": "invalid_parameter", "name": "unshared_at", "message": "Invalid value '1712055223'." } Could anyone help with this error?

I need to set a strong password to access project document shared with me, but I get an error message every time I try to update my password from my profile.  Please help ASAP

My customer is not receiving text messages on the mobile phone he uses for two-factor authentication and cannot log in.He can't even ask a question here because He can't log in.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.How can he log in?

I am unable to log onto my USAfx account.  I would like to reset my password so that I may access. Thank you!

Hi Box support, Box storage limit is reached. Deleted all the files, but still the available storage is zero. With this unable to upload the files into Box account, not able to use the Box account. Request to do the needful ASAP. Thanks, V.Vivek.

Trying to log in to my Principal account but the telephone number used to create the account no longer exists. Help!!

When I try to create a new subfolder within a specific folder, I receive the following error message and cannot create the folder Error Message:There was a problem completing your request. Please try again.   Also, when I try to give ownership of a first-level folder to another user, I get the following error message Error Message:You cannot move this item because either source or destination item is in another operation.

Hi Box    After removing files from my free account the storage space is showing the incorrect amount thats free, please check and fix. Thanks Diana

I currently am not at 10gbs and need it updated to reflect the correct amount used.

Every time I upload a file or folder, it changes the names of the files, it's very random, sometimes it keeps the name and other times it changes it. Please let me know how I can stop this from happening and creating more work for myself by renaming the files. 

I integrate Box to Microsoft Office to enable the new collaboration feature. However, something isn't right about Excel. When I try to open one with Macro setup, it does not work anymore, and shows error "SECURITY RISK: Microsoft has blocked macros from running because the source of this file is untrusted." If I remove the connection to Box service in Excel (File > Account > Connected Services), then the macro could be running again, which is a temporary solution. But there are other problems with different users in the same file and getting duplicated files when saving it etc.  I use Box Drive on my desktop and open files from there. I tried to trust the location, even if I have "Redirect Box Drive" to remove my user name in the folder path, Macros in Excel don't work either. Anyone could help?

Using the iPhone version of the app, Enter an existing folder → Shoot/Scan → Change file name However, the data in the folder is loading very slowly. I think there are various factors, but what can I think of?   situation - Performing the above tasks in parallel using two smartphones - Never open the same folder on two devices ・The folder itself contains only 0 to 3 items of data, so the data capacity is not heavy. ・There are a large number of folders in the box (each folder stores about 10 items of data) ・Executed by connecting to Wi-fi ・Using iPhone12. The OS and apps are the latest version.

Hi, a collaborator shared files to my email where I have accepted the invite and created an account under that same email. However, the files do not show up on my account. They are showing up for others so I'm not sure what could have gone wrong. Please help!!

I seem to remember there was an "Add Collaborators" link in the list of Folder Collaborators, and that link is no longer there.  I can find a Manage Collaborators, but there's nothing there to add Collaborators.  Can I only add Collaborators when a Folder is Created? I am using Box online.

Hi Vendor: This is Angie Thompson, Accounting Manager for Multilot Corporation. Need to update our invoice to: Multilot Corporation Need to make a one time payment to Account B01579500 and Invoice INV11607897. I need wiring Instructions for Box or need to be directed how to pay by cc online today. The account should have all personal names removed and emails and sent always directly to Multilot Corporation,    The correct address is ablove  with Jeff Driskill being the point of contact or Angie Thompson (Accounting Manager) person that will be processing payments. Thanks. Angie Thompson, Accounting Manager,   

I have an android device that is landscape only, by hardware design.  It has a physical qwerty keyboard.  The box app doesn't respect the proper screen orientation or rotation for this device.  I can send some screenshots or device info or logs if that helps.  The device is made by Trimble.   I can use an app that forces a landscape orientation to fix the issue with the box app however other apps don't require this, so I know it's an issue with the box app.  On the main file listing screen that shows all of the folders at the root level, the screen orientation is turned 90°.  But when I go into a folder, then the screen orientation is fine, even when there are many subfolders inside the folder.  And on other screens, it's fine too.  The issue is just on the initial screen that says Browse, all files, recents, offline.   Please let me know if there's anything I can do to help you figure out this issue and correct it.

I use a MacBook Pro and want to use Copilot on Microsoft Office, which requires the autosave settings. I tried to set BOX as the autosave location, but it can't and shows the message "Disabled by Administrator" even though I could set the autosave location on another Windows PC. Is this setting(function) restricted on Macbook?  If there are any specialists, please teach me.  Thank you,

When I click on my documents, I am able to see them and preview them.  However, when I click on the sign icon, I get this message.  This has been happening for 4 days, and I am unable to sign myself, or request a signature. 

Yesterday we had 4 years of information in BOX.  Today it is all gone. It is our common sharing place between to companies, and today all the work is gone. We need immediate help.

I was trying to remove seats, from 3 to 2, from my account but the system end up adding two more and charging me for it. Please fix and refund, I only want to pay for 2 seats.   Thanks much,   Linda

I'm using Box Sign and adding some text fields to fill out and sign forms; one field in particular is a w9 There doesn't appear to be any way to limit the characters in a text field. The user can just keep typing past the length of the text box that I stretched out for them. This makes this feature kind of useless for any text fields that people DON'T want to take up an entire line, because the user can just type anything they want beyond the areas that we want them to fill in.( e.g. a Tax form, you can easily just blow past the rectangular box)   There doesn't appear to be anything in the regular or advanced options to deal with this.   Is there any way to resolve this?