When I click on my documents, I am able to see them and preview them. However, when I click on the sign icon, I get this message. This has been happening for 4 days, and I am unable to sign myself, or request a signature.
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Hi Olivia,
Welcome to Box Community and glad to assist!
To help fix your error, you can follow these troubleshooting steps.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it works!
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