My customer is not receiving text messages on the mobile phone he uses for two-factor authentication and cannot log in.He can't even ask a question here because He can't log in.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.How can he log in?
Question
Text messages are not delivered to the mobile phone used for two-factor authentication
Hi Hiraku,
Welcome to the Box Community!
Kindly ask your customer to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us (if they can't login, choose the option "If you are unable to sign in, click here.").
Thank you for posting!
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